Skip to main content

Acronis 2019: Backups Won't Mount

Thread solved

I'm using Acronis 2019 to backup all of my drives/volumes/partitions onto a single, internal 4TB SATA drive. I'm using Incremental scheme. I currently have two files in the backup chain:

My disks_full_b1_s1_v1

My disks_inc_b1_s2_v1

Both of these backup files reside in the same folder on the 4TB internal SATA drive. When I right click on either of them, there is no option to Mount them.

In Task Manager/Processes, the following processes are active:

Acronis Active Protection Service (32bit)

Acronis File Level CDP (Time Machine) Service

Acronis Scheduler Service (32 bit)

Acronis Scheduler Service Helper (32 bit)

Acronis TIB Mounter Monitor (32 bit)  <-- I'm assuming that this process is responsible for performing the mounting, as well as giving the right click option to "Mount Image", which is not available when I right click any backup file

Acronis True Image 2019 (32 bit)

Acronis True Image Sync Agent Service (32 bit)

 

So can anyone help me determine why I can't right click "Mount Image" on my backups? Also, the above Acronis processes all state "32 bit." I'm running a 64 bit OS (see below). Are there 64 bit versions of Acronis 2019? If so, how do I go about getting them?

My computer is:

Motherboard: MSI X570 Ace

CPU: AMD 3900x (stock speed, no overclock)

RAM: 32GB HyperX (no overclock)

Windows 10 Home 64 bit version 1903

Thanks for any help. : )

0 Users found this helpful

Here's a screenshot of the running Acronis processes, as well as the contents of the right click menu when I click on a backup file.

Attachment Size
504137-169640.jpg 184.09 KB

Phlier, welcome to these public User Forums.

If the Windows context menu entries for Acronis are missing, then you need to perform a Repair install of ATI 2019 running from an Administrator account.

To do the repair, download the full installer program from your Acronis account then run this as Administrator without uninstalling the current application first.

The context menu entries have nothing to do with the running Acronis services other than to use these when invoked.

Thank you, Steve, that worked!

As for the 32 bit -  64 bit concern... I'm guessing that the 32 bit version of Acronis 2019 is ok to run on a 64 bit system?

Acronis ATI 2019 only has a 30 bit build. It works equally well on x32 and x64 Windows.

Ian

(Late) edit: kuldip be 32 bit not 30 bit ... and it’s a PC typo, not an iPad one

Ditto to Ian, ATI is only a 32-bit application with the exception of the boot media which offers a choice of 32 or 64 bit options in the boot menu.

Much appreciated, Ian. :)