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Acronis 2019 build 14690 - old SAN settings stop certain operations...

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Hi,

I cant List Files in my 2019 backups as there is a reference somewhere to an old SAN that was used in previous backups under TI 2016...

My backups seems to work fine, but no consolidation happens due to this reference from I don;t know where - the IP (192.168.0.232 - the old SAN) is not in the registry or any files I can see - it must be lurking in the DB under AppData...

The Backup schedule is a new one, i.e. not a clone of a previous one.

Ideas?

Thanks

 

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Seeing this at the end of the log file. Note that "nas://CRAYSAN4" is the new NAS (a Synology) and that \\192.168.0.232\ was a previous NAS (an old Netgear) that cannot be accessed as it shares out using SMB1 (it cannot be upgraded to SMB2/3) which none of our systems now support (for well-understood security reasons).

So, where is this old SAN reference coming from?

Thanks

...
2019-02-03T16:32:52:134+00:00 16900 I000B0000: Consolidate Backup Archive Location:                "nas://CRAYSAN4/Backups/nick11/NICK11 - regular_inc_b4_s3_v1.tib" Destination:                "nas://CRAYSAN4/Backups/nick11/NICK11 - regular_inc_b4_s3_v1_AF703EB8-0FAD-4897-BE0D-8737D5AAE292.tib" 

2019-02-03T16:33:14:167+00:00 16900 E01EF0027: Error 0x1ef0027: Failed to perform consolidation. Ensure that folder \\192.168.0.232\backup\nick11\ is not deleted or renamed.

| trace level: error

| line: 0x6d5b4dcc0ba149c1

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3011

| function: TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError

| line: 0x6d5b4dcc0ba149c1, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3011, TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError

| $module: ti_demon_vs_14690

|

| error 0xb00eb

| line: 0xd460020904af2957

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:190

| function: TrueImage::Archive::VolumeLocation::OpenDirGently

| line: 0xd460020904af2957, c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:190, TrueImage::Archive::VolumeLocation::OpenDirGently

| $module: ti_demon_vs_14690

|

| error 0x40011: The specified file does not exist.

| line: 0xd460020904af28c5

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:44

| function: `anonymous-namespace'::OpenDir

| line: 0xd460020904af28c5, c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:44, `anonymous-namespace'::OpenDir

| $module: ti_demon_vs_14690

|

| error 0x40030: The network share is inaccessible.

| line: 0xadf8677805d429fc

| file: c:\bs_hudson\workspace\646\home\network\impl\network_impl.cpp:285

| function: Network::ConvertToCommonError

| line: 0xadf8677805d429fc, c:\bs_hudson\workspace\646\home\network\impl\network_impl.cpp:285, Network::ConvertToCommonError

| NetworkPath: \\192.168.0.232\backup\

| $module: ti_demon_vs_14690

|

| error 0xfff0: The network path was not found

| line: 0xbd28fdbd64edb8f1

| file: c:\bs_hudson\workspace\646\core\common\error.cpp:307

| function: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\646\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x80070035

| $module: ti_demon_vs_14690

2019-02-03T16:33:14:167+00:00 16900 E000B03E9: Error 0xb03e9: Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Add existing backup' and recreate the backup settings.

| trace level: error

| line: 0x6d5b4dcc0ba14815

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2583

| function: TrueImage::Archive::CloneArchiveOperationImpl::SwitchToArchive

| line: 0x6d5b4dcc0ba14815, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2583, TrueImage::Archive::CloneArchiveOperationImpl::SwitchToArchive

| $module: ti_demon_vs_14690

|

| error 0x1e50006: Failed to perform consolidation. Ensure that folder \\192.168.0.232\backup\nick11\ is not deleted or renamed.

| line: 0x6d5b4dcc0ba14650

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2130

| function: TrueImage::Archive::CloneArchiveOperationImpl::PrepareReadStream

| line: 0x6d5b4dcc0ba14650, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2130, TrueImage::Archive::CloneArchiveOperationImpl::PrepareReadStream

| $module: ti_demon_vs_14690

|

| error 0x1ef0027: Failed to perform consolidation. Ensure that folder \\192.168.0.232\backup\nick11\ is not deleted or renamed.

| line: 0x6d5b4dcc0ba149c1

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3011

| function: TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError

| line: 0x6d5b4dcc0ba149c1, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3011, TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError

| $module: ti_demon_vs_14690

|

| error 0xb00eb

| line: 0xd460020904af2957

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:190

| function: TrueImage::Archive::VolumeLocation::OpenDirGently

| line: 0xd460020904af2957, c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:190, TrueImage::Archive::VolumeLocation::OpenDirGently

| $module: ti_demon_vs_14690

|

| error 0x40011: The specified file does not exist.

| line: 0xd460020904af28c5

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:44

| function: `anonymous-namespace'::OpenDir

| line: 0xd460020904af28c5, c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:44, `anonymous-namespace'::OpenDir

| $module: ti_demon_vs_14690

|

| error 0x40030: The network share is inaccessible.

| line: 0xadf8677805d429fc

| file: c:\bs_hudson\workspace\646\home\network\impl\network_impl.cpp:285

| function: Network::ConvertToCommonError

| line: 0xadf8677805d429fc, c:\bs_hudson\workspace\646\home\network\impl\network_impl.cpp:285, Network::ConvertToCommonError

| NetworkPath: \\192.168.0.232\backup\

| $module: ti_demon_vs_14690

|

| error 0xfff0: The network path was not found

| line: 0xbd28fdbd64edb8f1

| file: c:\bs_hudson\workspace\646\core\common\error.cpp:307

| function: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\646\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x80070035

| $module: ti_demon_vs_14690

2019-02-03T16:33:14:180+00:00 16900 E01EF0027: Error 0x1ef0027: Failed to perform consolidation. Ensure that folder \\192.168.0.232\backup\nick11\ is not deleted or renamed.

| trace level: error

| line: 0x6d5b4dcc0ba149c1

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3011

| function: TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError

| line: 0x6d5b4dcc0ba149c1, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3011, TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError

| $module: ti_demon_vs_14690

|

| error 0xb00eb

| line: 0xd460020904af2957

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:190

| function: TrueImage::Archive::VolumeLocation::OpenDirGently

| line: 0xd460020904af2957, c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:190, TrueImage::Archive::VolumeLocation::OpenDirGently

| $module: ti_demon_vs_14690

|

| error 0x40011: The specified file does not exist.

| line: 0xd460020904af28c5

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:44

| function: `anonymous-namespace'::OpenDir

| line: 0xd460020904af28c5, c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:44, `anonymous-namespace'::OpenDir

| $module: ti_demon_vs_14690

|

| error 0x40030: The network share is inaccessible.

| line: 0xadf8677805d429fc

| file: c:\bs_hudson\workspace\646\home\network\impl\network_impl.cpp:285

| function: Network::ConvertToCommonError

| line: 0xadf8677805d429fc, c:\bs_hudson\workspace\646\home\network\impl\network_impl.cpp:285, Network::ConvertToCommonError

| NetworkPath: \\192.168.0.232\backup\

| $module: ti_demon_vs_14690

|

| error 0xfff0: The network path was not found

| line: 0xbd28fdbd64edb8f1

| file: c:\bs_hudson\workspace\646\core\common\error.cpp:307

| function: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\646\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x80070035

| $module: ti_demon_vs_14690

2019-02-03T16:33:14:180+00:00 16900 E01EF0029: Error 0x1ef0029: An error occurred during the backup consolidation.

| trace level: error

| line: 0x6d5b4dcc0ba13fd5

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:471

| function: `anonymous-namespace'::BaseExecutor::Start

| line: 0x6d5b4dcc0ba13fd5, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:471, `anonymous-namespace'::BaseExecutor::Start

| $module: ti_demon_vs_14690

|

| error 0x1e50001: Failed to perform consolidation. Ensure that folder \\192.168.0.232\backup\nick11\ is not deleted or renamed.

| line: 0x6d5b4dcc0ba13fba

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:444

| function: `anonymous-namespace'::BaseExecutor::Start

| line: 0x6d5b4dcc0ba13fba, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:444, `anonymous-namespace'::BaseExecutor::Start

| $module: ti_demon_vs_14690

|

| error 0x1e5001f: Failed to perform consolidation. Ensure that folder \\192.168.0.232\backup\nick11\ is not deleted or renamed.

| line: 0x6d5b4dcc0ba1483a

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2620

| function: TrueImage::Archive::CloneArchiveOperationImpl::SelectNextArchiveForConsolidation

| line: 0x6d5b4dcc0ba1483a, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2620, TrueImage::Archive::CloneArchiveOperationImpl::SelectNextArchiveForConsolidation

| $module: ti_demon_vs_14690

|

| error 0x1ef0027: Failed to perform consolidation. Ensure that folder \\192.168.0.232\backup\nick11\ is not deleted or renamed.

| line: 0x6d5b4dcc0ba149c1

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3011

| function: TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError

| line: 0x6d5b4dcc0ba149c1, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3011, TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError

| $module: ti_demon_vs_14690

|

| error 0xb00eb

| line: 0xd460020904af2957

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:190

| function: TrueImage::Archive::VolumeLocation::OpenDirGently

| line: 0xd460020904af2957, c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:190, TrueImage::Archive::VolumeLocation::OpenDirGently

| $module: ti_demon_vs_14690

|

| error 0x40011: The specified file does not exist.

| line: 0xd460020904af28c5

| file: c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:44

| function: `anonymous-namespace'::OpenDir

| line: 0xd460020904af28c5, c:\bs_hudson\workspace\646\products\imager\archive\impl\volume_location.cpp:44, `anonymous-namespace'::OpenDir

| $module: ti_demon_vs_14690

|

| error 0x40030: The network share is inaccessible.

| line: 0xadf8677805d429fc

| file: c:\bs_hudson\workspace\646\home\network\impl\network_impl.cpp:285

| function: Network::ConvertToCommonError

| line: 0xadf8677805d429fc, c:\bs_hudson\workspace\646\home\network\impl\network_impl.cpp:285, Network::ConvertToCommonError

| NetworkPath: \\192.168.0.232\backup\

| $module: ti_demon_vs_14690

|

| error 0xfff0: The network path was not found

| line: 0xbd28fdbd64edb8f1

| file: c:\bs_hudson\workspace\646\core\common\error.cpp:307

| function: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\646\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x80070035

| $module: ti_demon_vs_14690

2019-02-03T16:33:14:266+00:00 16900 I013C0006: Operation has succeeded.

Nick, the recommendation when installing ATI 2019 was to uninstall any previous version of ATI as stated in the ATI 2019 User Guide:

Upgrading Acronis True Image 2019

If your current version of Acronis True Image is Acronis True Image 2017 or Acronis True Image 2018, the new version will simply update it; there is no need to remove the old version and reinstall the software. If your current version is older, we recommend that you remove the current version, first.

However, just uninstalling your older ATI 2016 version would normally still leave behind data for the tasks that you had on that version, so this issue could still be carried forward unless doing a full clean install of ATI 2019 (by using the Acronis Cleanup tool after the uninstall).

See KB 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials - which will show you where to look in the Windows Registry for connection information related to your old SAN IP address.

Nick, in Explorer, navigate to C:\ProgramData\Acronis\TrueImageHome\Scripts where you will see some .tib.tis files.  These are the Script XML files associated with your backup tasks and can be opened in Notepad.  Find the one for the task with the reference to the old SAN - the task name is shown near the top of the file, then look to see if there are any references to the old IP address shown in the file?

Thanks for that - I had a look at the script file in C:\ProgramData\Acronis\TrueImageHome\Scripts (I only have the one task on this host) and there is no reference to the old SAN there - no mention of any 192.168.0.x address or, indeed, anything other than the new SAN...

 

As I mentioned- the backup completes OK, it's the consolidation pass that seems to fail/

Nick, ok, it was worth checking, the other place where such references are held is in the internal Acronis Database but it is not recommended to try to edit this.

You can force a rebuild of the Database as follows in the sequence shown:

  1. Stop all Acronis Services via the Services.msc control panel.
  2. End all Acronis Processes via the Windows Task Manager.
  3. Delete or rename the C:\ProgramData\Acronis\TrueImageHome\Database folder.
  4. Launch the main ATI GUI application which will restart the required Services & Processes or restart the computer.

Note: this will lose all the backup history for your task until you either run it again or do a validation.

Thanks for that - yes, the history has gone, but at least everything now completes without error and the "magic" reference to the old SAN seems to have disappeared...

...which means that there is now NO hint of SMB1 on our network :)

Nick, glad that the suggestion worked for this issue, thanks for the feedback.