Acronis 2019 very confusing!!!!

Hi @ Bouteille Danielle  ,

No, Not Make Backup, just Backup.

To Restore a Backup, highlight the Backup you wish to Restore.

Now click on Recovery. If you are Recovering an Image, click Recover Disks.

You will see the Disks that were Backed up. Place a Check on the Disk you are Recovering. Then Select the location to Restore. And finally click Restore Now.

You can't use Acronis True Image to rename a partition. You need to use Windows File Explorer to do that. Be carefully, that you don't wipe out needed information.

You are working with a Windows 10 Laptop. A Laptop contains hidden partitions, like a Recovery Partition and a Reserved Partitions. Be careful not to delete those partitions.

Hello Bouteille Danielle,

glad to see one of our long-term Customers here! I'd also suggest having a look at the How-tos in https://kb.acronis.com/acronis-true-image-2019

Sorry for the late reaction. I forgot to check the notify me option and did not know my question was answered.

Yes Ekaterina - I am a long time user and really Acronis becomes less and less user friendly.

Returning to an Image is not something you have to do on a regular basis and should be much simpler (as it was in the past)

I often take care of computers of friends and family.

In the past I advised them to buy Acronis True Image but I must say that at the moment I am do not anymore because the risk of them making mistakes is too high.

Hello Danielle,

Could you let me know what steps of the Acronis True Image journey confuse you as a long-term Customer? 

It would be really helpful for us to know to be able to improve the experience within the product.

There are a lot of great video tutorials on the Acronis webiste and user ones on Youtube as well. Check these out from Acronis... 

Renata, it would be great if Acronis could update these for 2019 since there are newer features in 2019 like live cloning and newer rescue media options such as building with WinRE and WinPE now too.  

How to clone your disk with Acronis True Image 2017

How to back up your entire computer with Acronis True Image 2017

How to recover entire PC backup with Acronis True Image 2017

How to back up files and folders with Acronis True Image 2017

How to set backup options in Acronis True Image 2017

First let me tell you how I work with Acronis:

All my computers have separate partitions for programs (C) and Data. I try to have as few as possible data on C and if some data are on C and can't be moved I copy these data regularly to a Backup on data. Example : Favorites from Firefox.

I make Images of my C partition/disk on regular intervals depending on how much has been changed in programming. I also keep a log of all the changes in programs where I also note when Windows Updates has run and when an Image has been made. The images are numbered and I make them on different external drives as well as on an internal partition. I nearly always make complete images because I alternate the medium where I make my Image.
I work this way rather than working with automatic backups because:
Some very old backups need to be kept so that I might return to a very early state of the system. With the logs I made I then can make the changes that I still need.
I need to know what was installed before every Image so that if some program causes issues I can return to the image made before this program or this change.

I started with Acronis True Image 11:

First there are 4 categories - one of which is Make a Backup and Return to a previous backup. Only these two are of interest here.
When you choose this category you get 2 separate options:
1) Make a backup
Opens a menu where you choose My Computer or My data or My settings or My email
My computer gives options Discs and partitions - actual system configuration
Discs and partitions gives you a clear view of the possibilities - on my laptop this showed 2 discs both with severall partitions
Next step is choose Backup location.
Here you choose computer and this gives you a view of all discs and partitions. In my case I would open either the internal partition for images or the external disk. On these external disks I have separate maps with Data backups and maps with Images of severall computers. You see the Images made with the names you gave them.

2) Return to a backup : Very easy. This brings you to "select a backup" which gives you an explorer window with all partition and disks. You see the name you gave on your backup.
If you are used to working with Windows explorer it is very easy to select what to backup and where to put it and also where to find an image to put back.

I added 2 screenshots.The first shows how you find the backup - the second where to put it on

This Acronis I adored.

In the next post I will describe the Next version of Acronis I used

There are a lot of great video tutorials on the Acronis webiste and user ones on Youtube as well. Check these out from Acronis..

Yes but as said : I installed Acronis on computers for friends and family that are not into programming etc.

They just are unable to work with Acronis.

With previous versions I was able to instruct them by phone but now it has become to complicated.

I will continue my description:

Acronis 2014:

Already at startup : nothing happens (in acronis 11 you immediately saw it was working) - after some moments it starts.

Tab Backup and restore.
You immediately see all the backups with the name you gave it and the option to restore (see image 1)
You opt for "Make a backup"

I added 2 screenshots:
1) shows you immediately all the back-ups. (Even those on disks that are not attached)
2) To make a backup is also very straightforward:
See image 2:
Source : you have a clear view of your disks/partitions
Destination: You can search for the location you want to use - again a clear view of all possible locations (expandable like windows explorer)
And in the settings (lower right corner) you see that you can enter the name

The latest Acronis see next post

Well, 100% of people will never be satisfied.  Guess you have to go with the old 80/20 rule and cater to the majority when you can. I appreciate your input and thoughts, but really don't find 2019 difficult.  If you're going to invest in a backup product, you should take the time to learn how it works just a little bit if you want to be able to recover your data.  Based on reviews that rank Acronis 2019 at the top of the list (for a paid backup application) on many reputable tech sites, it seems others find it easy enough to use as well.  Use whatever backup application works best for your needs though!!!!

https://www.techradar.com/best/best-backup-software

https://www.pcworld.com/article/3201971/software/best-windows-backup-software.html

https://www.pcmag.com/roundup/225753/the-best-backup-software

https://www.lifewire.com/best-commercial-backup-software-programs-2624711

I have 4 different backup products on my machine and Acronis is still my default application.  One of the best / easiest parts about it is file/folder recovery where you can just use Windows file explorer to click on the backup .tib file and copy and paste data from it.  None of the other products I use has this capability.  Instead, you have to mount the backup as a volume letter and then copy and paste and then go back and unmount it again (this can be done with Acronis too), but they don't offer the ability to just click and copy and paste directly.

Again though, don't take those websites for their opinion, or those of us who like Acronis.  Use whatever backup application works best for your needs!!!!

Acronis 2017:
Make a Backup:
Picture 1 shows you how my discs are set up. Disc 1 is the data disc. Disc 2 is SSD and contains C but also other partitions (one rescue Image made by Windows)
Picture 2 shows you what Acronis 2017 shows. Not disk 1 and 2 but names that I do not know. This is really not user friendly. Also it looks like the disk where the C partition is on contains only C (and maybe a boot partition) It is just making this post that I discover there is an Image of 13.54GB on there.

And again I also discover that there is an option to show full partition list in the lower left corner.
If I opt for full partition it shows all. I now see looking at previous Backups that although I unchecked the disk and checked the C all other partitions were also checked.

Also - when you reopen Acronis it is not showing the full partition list anymore.
I would rather have the full list default. Surely because if you uncheck the disk and check only C the other partitions are still checked!!!!! Unchecking the disk should have unchecked these.

I now have made different Backups for all the disks I have (Full backup on R - on B -on Y etc.

I now have a full backup running and will post again to describe the issues with putting back an image

Bobbo I am busy describing the issues I have. Please let me finish.
I started doing this to answer Renata's question. And thank God because I am discovering new issues.

I have started all this by saying that I am a true Acronis believer and tell everyone to use - that is untill this version.

I agree completely that for backing up your data it is great. No problems at all there.
I never used it for that in the past. I used Free Syncback and another one that synced constantly. They were both OK also and no problem to open files from the backup.

I will continue tomorrow describing the issues with returning to an image. I am now busy correcting the image I made yesterday that contains more than just the C partition.
 

So now let me tackle returning to an image.

As said I make images on different places.
There is a partition called I on my disk 1 where I put images. At the moment it has 4 Images
At this moment I have also connected external disk R which contains 1 image.

On image 2 you see the Images on both places.
Note that the images on partition I contain not only C but also the other partitions on disk 2. This was because Acronis does not show the full partition list as mentioned above.

So I now want to restore the image on disk R.
I read in the Help page that you need to choose the backup on the left side.
Image 3 shows what I see. This is absolutely baffling when you are used to previous versions.
If you want to restore an Image (as opposed to a Backup) You should NEVER restore only part of the C disk. So why the possibility to check parts???? This is very interesting for Data Backups but should absolutely not be possible when restoring an image.
What you have to do is opt to "restore disk" in the lower left corner. Again nothing about this in the Dutch help.
Then you get the screen in Image 4. You already opted for C - here again you have to choose C. All absolutely not as user friendly as previous builds.

Look at Acronis 2014 where you get a list of all the Images with their location (even if the locations are on external disks not connected at that moment.

Now I looked at the Images on partition I (4 of them). So on the left side I choose "Full Backup C on I) and I get what you see on Image 5. On top right you have a field backup version - when I click on the right arrow I expect to see all the images on I. Not so. Only the last. SO how will I return to another image????????????????????????

Now I have finished my story. What am I doing wrong???????

I have been searching the forum and found an answer on the question of How to return to older image in this thread:

https://forum.acronis.com/forum/acronis-true-image-2019-forum/backups-c…

Where Steve Smith advises to use the "Add Backup" button .

All this does not change the fact that Acronis 2019 is very confusing when you want to make or replace images.!!!!!

What I forget to mention:

There is an option to give a description of the backup. In older versions this was very obvious. Not here. In the left down corner you see a little rectangle with ... - Here you can give your name.

BUT : this name does not show on the image files. It did in the other builds I used.

I think this post is about the same issue : https://forum.acronis.com/forum/acronis-true-image-2019-forum/give-us-b…

Danielle, the Add existing backup option should only be used for backup image files that are not already shown in the main ATI GUI task list - this is not for adding in older versions of backups that are shown there, and is not needed for those, as these should be shown in the Recovery panel drop-down listing of restore points (dates / times).

The Recovery panel drop-down list is only relevant to the task which you have selected at that time, so will not show anything for backups related to other tasks that reside on the same drive.

You should always use unique task names for all of your backup tasks, to avoid any issues where confusion creeps into both the file names and the internal database used by Acronis to track files and tasks.

Thank you Steve.

I was afraid that this issue of only seeing the last Image on one location was linked to how I work:
I have created Backups for every one of my Backup locations.
See Image 1. There are 2 backups for data that run automatically - no problems there.

The Image backups are named FullBackup on X - where X is the name of the external disk or internal partition.
I did this because this excludes making errors when creating a new image (read my comments before about selecting only C).

So I cannot do this?????
Is it possible to make a copy of an existing backup?? This would be possible for me. And this would also exclude errors. (By Backup I do not mean the backup that is made after running Acronis but the Backup that you see on the image

If you say

the Add existing backup option should only be used for backup image files that are not already shown in the main ATI GUI task list - this is not for adding in older versions of backups that are shown there, and is not needed for those, as these should be shown in the Recovery panel drop-down listing of restore points

Do you mean it is impossible?
I have made Images of my system at the very beginning and wanted to keep them to eventually return to.

As I have said already lots of time : It was much easier in previous Acronis.
I bought the newest Acronis but would prefer by far returning to version 2014

Hi @ Bouteille Danielle ,

What you are doing wrong for Acronis True Image 2019, is that you are not correctly setting up Acronis True Image 2019 for backing up a specific partition.

This is my way, of using Acronis True Image 2019:

1. In Services for Windows, I have Disabled Acronis Nonstop Backup Service. (I don't use it.)
2. I have set up a Notepad file called Acronis Comments for each of the partitions, I back up. In the file, it contains my Notes for what the Image would contain then the filename of the Image name, like Bedrm32-02212019BU-Build 18342.1.
3. Next after locking down the computer with the Firewall, I launch Acronis True Image 2019.
4. I click Add Backup and paste the filename in: Bedrm32-02212019BU-Build 18342.1
5. Next I select the Source partition, I am backing up. I select Disks and Partitions.
6. I check the partition I want backed up and in the bottom, I click Full partition list, because what is shown, is the Short partition list. There is a partition that is usually selected, which I uncheck. Then I click Ok.
7. Next I select the Destination, where I want Acronis to save the image to. I click Ok.
8. Then I click Add a Comment and paste my Acronis' Comments in that area.
9. I click Add a Comment again to lock the Comments in.
10. Now I click Options.
11. I dot Do not schedule. Then I click the Backup scheme.
12. Under the Backup Method, I select Full and I saved the Backup scheme using the Save as function as Full Backup Scheme.
13. Next I click on Exclusions and I always exclude Windows.old. Sometimes Disk Cleanup fails to remove Windows.old in its entirety so I need to exclude it.
14. Then I click on Advanced.
15. I go to Backup splitting size and I prefer 4.7 GB (DVD), in case I want to copy the Backed up image to DVDs.
16. Next is Validation where I Validate backup when it is created.
17. Next is Computer Shutdown. Both options are checked.
18. Finally is Performance.
19. Compression level is Max. And Operation priority is High.
20. Check Save as Default and I click Ok.
21. Now I simply click Backup Now.
22. When finished, I restart the computer and unlock the computer, restoring the Internet.
23. That's it.

The other options in Acronis are options for Users to use, as each User using Acronis differently.

Now to Restore an image I made, I do the following:

1. I launch Acronis. On the left side, if the image is not shown, I click on Add existing Backup, down arrow across from Add backup. I browse for the image to restore. I select the first file in the image as Mine has several files.
2. To Restore, you need to first highlight the image to restore.
3. Next, I click Recovery. At the bottom, I click Recover disks.
4. Check the Image partition I want to Restore.
5. Next, under Recover to, I select the partition to recover to.
6. You can click Recovery options which I don't use for the most part.
7. Finally I click Recover now.
8. Clicking Recover now, causes the header to jump from Recovery to Backup, causing CONFUSION, but it works fine.

Questions?

The Image backups are named FullBackup on X - where X is the name of the external disk or internal partition.
I did this because this excludes making errors when creating a new image (read my comments before about selecting only C).

So I cannot do this?????

You can use whatever names you want for your backup tasks (and the files for the task) but these should always be unique, especially if you want to add these back into the ATI GUI and avoid conflict with any other tasks there.

Is it possible to make a copy of an existing backup?? This would be possible for me. And this would also exclude errors. (By Backup I do not mean the backup that is made after running Acronis but the Backup that you see on the image

Yes, but you will probably need to turn off Acronis Active Protection to make a copy of the file or else AAP will try to stop you doing so.  Again, use a unique name for the copied file.

Do you mean it is impossible?
I have made Images of my system at the very beginning and wanted to keep them to eventually return to.

Not impossible but not necessary for files that belong to tasks that are already present in the GUI as these should already be represented by the dates/times shown in the Recovery drop-down list.

Note: it is possible that at times the drop-down list does not show all the files for a backup task and you can try using 'Add existing backup' to add in the missing files, but these will only be shown as the dates/times for the added files in the Recovery drop-down list, not as separate task entries!

And additional:

Can I rename a backupfile?

On one external disk I have the 2 backups shown in Image 1.
One has the correct name (as said I make Images on different locations and number them - these numbers are in the log I make about all the changes I make on my system)

Why one has correct name I don't know. This is the only time the name I gave shows up. I think I may have changed this manually. So this would answer my question. Just want to make sure.

As I look at this backup I see that it contains the whole disk 1 and not just the C partition (commented upon before)

When I try restore I come to this point:  (see Image 2). So I cannot restore only c.

I do not like restoring the other partitions.

Can I delete part of the backups on the storage locations????? So I would delete everything as shown in image 3

Thx for trying to help me.

First The Creator:
I have copied your Lists and follow them every time I make a Backup or restore one.
Saves me time making a list myself ;)

1. In Services for Windows, I have Disabled Acronis Nonstop Backup Service. (I don't use it.

This I wouldn't do because I also use Acronis to make a daily Backup of my data

1. I have set up a Notepad file called Acronis Comments for each of the partitions, I back up. In the file, it contains my Notes for what the Image would contain then the filename of the Image name, like Bedrm32-02212019BU-Build 18342.

This somewhat like what I do: I list all that I do on my PC and when making an Image insert the name of the image in the list.

Danielle, which backup name do you consider to be correct? 
Full Backup C Image9.tib or Full Backup C_full_b3_s1_v1.tib

Of the 2 names, only the one showing _full_b3 etc is how ATI produces, the other is how you must have renamed it manually.  The main issue with renaming these files is if the task that created them is still present in the ATI GUI, as that task will give an error because it can no longer find the file it created because of the renaming.

It is better to create a backup task with the name you want to use in the first place instead of renaming files after creation, plus leave the extra characters given by ATI in the file names, as this also identifies the type of file, i.e. Full, Incremental, Differential (_full_ _inc_ _dif_) and help you avoid deleting the wrong file later.

As I look at this backup I see that it contains the whole disk 1 and not just the C partition (commented upon before)

When I try restore I come to this point:  (see Image 2). So I cannot restore only c.

I do not like restoring the other partitions.

There should be no problem with restoring an individual partition from a disk backup image that contains multiple such partitions - it is simply a matter of selecting the correct partition to restore and not selecting the whole disk!  I have done this many times for my dual-boot laptop where I have wanted to just restore a single partition.

Can I delete part of the backups on the storage locations????? So I would delete everything as shown in image 3

Sorry, NO, all Acronis .tib files are read-only structures and if you do not want a partition to be included, then you must deselect it in the Source for the Backup task.  This is the same for most such container files such as ISO files for CD/DVD images.

Steve:

I think you misunderstood my question about making copies of the Backups. I do not mean the files stored on disks - I mean the Backup made in Acronis (say I create a backup using The creators list.

I give it a name and let it run.

Now can I copy this and give it another name - or just use it again changing the name????

So OK - I may eventually use an old Backup that is not showing now by adding it.

In the ATI GUI, there is a drop-down menu for each task where there is an option to 'Clone settings' which you can use to make a duplicate copy of your task.

You should not just change the name of the existing task and continue using it as this will just continue the backup scheme created by that task and change the name for the file being created, so if you had 'TaskA' making an Incremental backup chain, then changed the name to TaskB you would end up with related files for this task but with different names, making it more difficult to understand the relationship.

There should be no problem with restoring an individual partition from a disk backup image that contains multiple such partitions - it is simply a matter of selecting the correct partition to restore and not selecting the whole disk!  I have done this many times for my dual-boot laptop where I have wanted to just restore a single partition.

Did you look at Image 2?

There is no option to select only the C!

In the ATI GUI, there is a drop-down menu for each task where there is an option to 'Clone settings' which you can use to make a duplicate copy of your task.

Great - that already solves one big issue.
I had a backup Full Backup C on Y (name explains the source and destination) and cloned it.
This created a backup named (1) Full Backup C on Y.
I will rename this Full Backup C on Y - Image 12 (where 12 is the number of the image as showing in the report)

Now I still have to solve how to restore an individual partition from the backups that also have other partitions.
One is a very important backup.

Now I still have to solve how to restore an individual partition from the backups that also have other partitions.
One is a very important backup.

See the screen shots I posted in my last post showing how to restore an individual partition.

Steve - we are posting together so it may be a bit confusing.
Look at what I have - this is the Backup containing C and other partitions.

Image 1 shows what is shown when you opt to restore.
Only C and the maps and files on C.
Here you can select individual items which is crazy as you never should do that on a C partition

I select disk restore and then get what image 2 shows.

No way to disselect here!!!!!!

Danielle, you need to click on the correct option in the second screen image.

So click on Partities instead of on Schijven and you will see the options shown in my images.

I have tried on another Image I made to delete the other partitions. I can't.

I am now trying making a copy and will try to delete on the copy. This sometimes works.

Then will see if Acronis will accept this.

I must say I am very lucky to discover this now. My Pc is only a year old so not much is wrong on it yet.

I will make a suggestion for acronis to show the full partition by default. This is really a blocker for me!!!!

I cannot find Schijven - Partities in Herstel!!

Are you Dutch speaking?

I have to leave now.

Can we continue tomorrow?

They are shown in your screen image you attached Danielle.  Sorry I am not Dutch speaking, just English and using Google Translate otherwise.

Also, the other partitions shown in your screen image above are all important, especially the EFI-systeempartitie 650 MB one, without which your computer cannot boot into Windows!

The Herstelpartitie (Recovery Partitions) are important for being able to perform Windows Recovery options such as Startup Repair, System Restore or Reset .

The larger, 13.5 GB recovery partition is one provided by your computer manufacturer and contains the data that would allow you to restore the computer to how it was received from the factory.

Steve,

Thank you very much for all your help and patience.

I thought you were Dutch because your screenshot showed Dutch. I was not aware you were using my own screenshot.

I knew the EFi was important but I also have an Acronis rescue USB as well as a Windows rescue USB to start laptop again if something happens to the Boot sector.
So I do not think I need to have Acronis making an image of all the partitions all the time.

I now have my Very important Backup and can use it to either reinstall only C or the whole Disk.

Just one more question : don't you agree that it would be better to show all partitions by default?
Shall I make a suggestion about this?

Danielle, please do submit Feedback to Acronis about showing all partitions by default - I normally find that ATI does select the hidden partitions when these are critical to recovery, but it is very easy for users to miss the option to see the full listing.

With regards to the recovery partitions, I tend to include them given that they add up to very little extra space on my backup drive and there is very little change involved when making new backups unless Windows has done a major update like the #1809 October one etc.

My problems are not finished - I cannot access my old Backups.

On Image 1 you see the situation now on Acronis:
Full Backup C op B
Full Backup C on R
Data Backup of Documents
Data Backup of D
Full Backup of C on Y
Full Backup C with name given by Acronis
Full Backup C on I

On Image 2 you see that I have 4 full backups on I.
But only the last shows on Image 1.

I tried what you told me:
I Used add Backup > this gave what you see in Image 3
I clicked on the arrow next to Add Backup and opted for existing Backup
This shows me the 4 backups on I - see Image 4
I opt for the last one and push add - see image 5

So : no Backup added ?????????????????????????????????

Danielle, sorry but no images shown in your last post.

Sorry forgot to add them and have already overwritten the first.
I had to make a new image 1 but meanwhile have been trying some other things and now there is a red cross on one of the backups. Will explain about this later.

Danielle, in your images 3, 4 & 5, you look to be using the 'Add backup' option and not using the 'Add existing backup' option that is needed.

To the right of the Add backup option, click on the 'v' caret to reveal the Add existing backup option.

So at this moment I have:  4 backups on I of which I can access only the latest.
2 Backups on Y. Again I can access only one (the important one). I was able to access the other one yesterday but I have tried to copy it and that is probably the reason I cannot access it anymore.

I then took my disk B - it contains 3 backups.
Here I can't open any - see image 7
At one point I got the message that it couldn't be opened because either location or name had changed.
Location evidently was the same.

So I tried changing the name to the one of the file but as you see that did not help.

It drives me crazy. I have a number of Acronis images and I cannot open them !!!!!

If I rightclick on the files I get the options : Link and Validate
The first looks dangerous (Image 8) - I now am trying the validate option on the backup on Y (with the red cross)

This seems to do something > running
 

Steve - no I did use the arrow add existing backup. Could not make a screenshot of the popup.

See image 4 On top bestaande backup toevoegen is dutch for "add existing backup"

Danielle, I think that some of the confusion here comes from having multiple files with essentially the same core name, i.e. on B: you have 3 files with the core name of 'Full Backup C' which are all part of the same chain of files, therefore Acronis will only add one of these files and try to associate the other files via the drop-down list on the Recovery page.

When you use Add existing backup, it uses the full file name, hence your image shows a task with the name 'Full Backup C_full_b4_s1_v1.tib' which might make you believe this relates only to that single file rather than to the set of files associated with the 'Full Backup C' task that created all of these files.

One issue that may complicate things a little is that you don't appear to have a b3 & b2 file in the latest image.  Acronis uses sequential numbers when creating new backup chains starting with b1 for the first chain, b2 for the second etc.

So meanwhile :

I tried validating the second backup on Y.
This worked but still not possible to access: see Image 2

The popup says:
Cannot find B:\Acronis Image  DellWin10.......

Now this is strange because as you see I am trying to open the Image on Y.
So : what I described before : I tried to add an existing image on B and nothing seemed to happen - it must have put it here . Sorry it becomes VERY complicated!!!!!

Steve,

I am aware that the issue is linked to something I did but:
There is an image on Y called Full Backup C Image9.tib and this I can open.

What will happen if I make a new image on Y. Will I not be able to open this one?

In all I find it unacceptable that Acronis won't open my perfectly OK backups.

If it is because I changed the name it shouldn't let me change names!!!!!!!

Really I have never had issues with previous Acronis versions.

Is it possible to get help from support on this?

I am reading and re-reading your latest post but I don't get it.
Are you aware that I only make full backups and no incremental?

Hi @ Bouteille Danielle ,

Part of the is that you go with the Default Filename of the image made, each time.

Change the name.

Attached is from the operating system, I am currently in.

Acronis Notes for Windows 10-64-Bit - Same Computer different partition.

When I restore a partition, I use Acronis from the other partition, and thus, do not need to use the Acronis Bootable Rescue CD.

The Advantages of Dual-Booting or Multiply booting.

Danielle, all the files created for any specific task are considered part of the same 'chain' of files, regardless of whether you use only Full backups, or use Incremental or Differential backups.  The key identifier for the chain is the task name, hence why it is important to keep names unique.

All of your files are accessible when using the Acronis Rescue Media, and should be available via the Recovery page using the drop-down list showing the dates/times for the files (not the file names).

This is how ATI has worked over many years and not just an issue or change introduced with ATI 2019.

All backups created from the ATI GUI are tracked in an internal database and this is where making any changes to the files, their names or locations, can really mess up the ability of the GUI to show the correct information because any such changes made outside of the ATI GUI do not trigger an update to the information in the database.

Note: the Acronis Rescue Media does not use or know about the internal database - and in any bare metal recovery scenario, there is not database because you would be working with a new blank disk drive.

I look at your Image and see you have lots of Backups where the name begins with Bedrm22. You put all your images on another partition.
I also have a separate partition for my Images but also make images alternately on several external disks.
Acronis is set to open before Windows so that I can reach the images on internal as well as external disks.
For safety I also have an Acronis rescue USB.
This is a new laptop and I already have had an issue where the boot sector was damaged and the rescue USB saved me there.

I have 3 images (see Image joined) on an external disk and cannot open any. I can't comprehend why.
When making the first images Acronis named them SK Hynix SC311 Sata 128GB. I found this confusing and used names like Full Backup C on B, Full Backup C on R etc.
I do not see the difference between the name of the disk - always the same - and mine that changes when the backup location changes.

I just tried making a new backup. On external disk F the image is called : Full Backup C op F silver - Image12_full_b1_s1_v1.tib

What Acronis puts after my name is something I never tampered with. So what is wrong with the names as shown on image1??????????????????????????

Danielle, sorry but the latest image doesn't match with the file name you mentioned as created on your disk F:.

Please see my image below where I only make Full backup of my Ubuntu partitions on this laptop (dual-boot with Windows and Ubuntu) but where the image shows the relationship between my Full backup files and the Recovery points shown in the ATI GUI Recovery panel drop-down list.

There is a slight difference in the times shown on the Recovery drop-down list and the times shown in Explorer for the files but this is of no real consequence as there is a direct match between the 2 areas.

still there Steve?

So if I understand you well I should be able to access the files using my Acronis rescue USB?

Will try that tomorrow.

Meanwhile I am trying to make my backups in a way that they will be accessible easily.

I made a new backup see image 1

I then made a clone as you teached me and renamed it as you can see in Image 2

The next time I backup on this same disk I will use this to make the backup.

Would that be OK?