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Acronis Image turned into PDF

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I'm not 100% sure which Acronis I used to backup my old laptop that was using XP to an external hard drive. Currently I have Acronis 2019 True Image and all my old backup files turned into PDF's and I cannot get into them. Before, I used to be able to click on the file and then basically see everything as if I was on the XP computer. Is there a way I can get that access again?

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This is not expected behaviour. It looks like there is a file association problem of some sort. The first thing I would try is to do a repair installation of ATI 2019 - log into you Acronis account and download the full installer (not the web installer). Then run the installation file using run as administrator. You will then be prompted to wither uninstall or repair, select repair. Hopefully this will sort out the problem.

ATI 2109 should be able to browse backups created by virions of ATI going back to Acronis True Image Home 2009 - this knowledge base deals with compatibility issues.

Ian

Dustin wrote:  all my old backup files turned into PDF's

Please can you expand on this statement?  Have the file extensions changed from .TIB to .PDF, or are the .TIB files just shown as being associated with your PDF application for opening by default?

If the latter, then please try as Ian has advised and do a Repair install for ATI 2019 to reset the ATI Shell integration and file association.