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Acronis TIH 2019 and Carbonite Backup

Thread needs solution

I am a long time user of ATI and Carbonite Backup (online Backup for Folders and files, it was formerly Mozy-Backup). 

ATI is no longer compatible with Carbonite. Doing a full image with ATI, ATI is failing because of "access denied"

(Carbonite is creating a virtual Disk for ist files). Doing a partition image excluding the virtual Carbonite drive 

everything is working smart and fine.

 

Uwe

 

Here the log: 

2019-05-07T08:28:02:620+02:00 19444 I00000000: -----

2019-05-07T08:28:02:620+02:00 19444 I00000000: ATI Demon started. Version: 23.5.1.17750.

2019-05-07T08:28:02:655+02:00 19444 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;

2019-05-07T08:28:02:655+02:00 19444 I00640002: Aktion Alienware wurde per Planung gestartet.

2019-05-07T08:28:04:606+02:00 19444 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;

2019-05-07T08:28:04:611+02:00 19444 I013C0000: Aktion: Backup

2019-05-07T08:28:05:016+02:00 19444 I000B03F0: Backup-Archiv erstellen Von:             In Datei:                 "E:\Acronis_Gesamt\Alienware.tib" Komprimierung:     Normal Exclude:              Durch Ausschlussmaske erfasste Dateien Passendes Kriterium:   hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\uwe-d\AppData\Local\Temp, C:\Users\uwe-d\AppData\Local\Microsoft\Windows\INetCache, C:\Users\uwe-d\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\uwe-d\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\uwe-d\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\uwe-d\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\uwe-d\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC

2019-05-07T08:28:05:021+02:00 19444 I000101F8: Ausstehende Aktion 173 hat begonnen: 'Volume-Image erstellen'.

2019-05-07T08:28:08:514+02:00 17964 I00640000: Schreibe vollständige Version zu Datei: Alienware_full_b3_s1_v1.tib

2019-05-07T08:28:10:449+02:00 19444 I000101F8: Ausstehende Aktion 173 hat begonnen: 'Volume-Image erstellen'.

2019-05-07T08:55:46:114+02:00 19444 I000101F8: Ausstehende Aktion 173 hat begonnen: 'Volume-Image erstellen'.

2019-05-07T08:55:57:891+02:00 19444 I000101F8: Ausstehende Aktion 173 hat begonnen: 'Volume-Image erstellen'.

2019-05-07T08:56:00:161+02:00 19444 E000101F6: Error 0x101f6: Kann Volume-Snapshot nicht erstellen

| Ablaufverfolgungsebene: Fehler

| line: 0x65b5eb7011094703

| Datei: c:\bs_hudson\workspace\790\processor\diskadm\da_commit.cpp:348

| Funktion: DaProcessor::CommitImpl::OnDaError

| line: 0x65b5eb7011094703, c:\bs_hudson\workspace\790\processor\diskadm\da_commit.cpp:348, DaProcessor::CommitImpl::OnDaError

| $module: ti_demon_vs_17750

|

| error 0x70021: Kann Volume-Snapshot nicht erstellen

| line: 0xa5695862aaf8e69c

| Datei: c:\bs_hudson\workspace\790\core\resizer\backup\backup.cpp:831

| Funktion: resizer::BackupImageBuilderImp::DoCommit

| line: 0xa5695862aaf8e69c, c:\bs_hudson\workspace\790\core\resizer\backup\backup.cpp:831, resizer::BackupImageBuilderImp::DoCommit

| $module: ti_demon_vs_17750

|

| error 0x10c449: Failed to lock the volume snapshot.

| line: 0x3fec04e376b8a236

| Datei: c:\bs_hudson\workspace\790\core\fdisk\win_snapshot.cpp:1344

| Funktion: win_snapshot_core::CallSbLock

| line: 0x3fec04e376b8a236, c:\bs_hudson\workspace\790\core\fdisk\win_snapshot.cpp:1344, win_snapshot_core::CallSbLock

| $module: ti_demon_vs_17750

|

| error 0x9: Unbekannter Status.

| line: 0x2aacb7b2ab852ac

| Datei: c:\bs_hudson\workspace\790\core\fdisk\ver2\arch\windows\win_errors.cpp:40

| Funktion: Fdisk::AddKstatusError

| line: 0x2aacb7b2ab852ac, c:\bs_hudson\workspace\790\core\fdisk\ver2\arch\windows\win_errors.cpp:40, Fdisk::AddKstatusError

| code: 0x5

| $module: ti_demon_vs_17750

|

| error 0xfff0: Zugriff verweigert

| line: 0xbd28fdbd64edb8f1

| Datei: c:\bs_hudson\workspace\790\core\common\error.cpp:307

| Funktion: Common::Error::AddWindowsError

| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError

| code: 0x80070005

| $module: ti_demon_vs_17750

2019-05-07T08:56:01:422+02:00 19444 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.

| Ablaufverfolgungsebene: Fehler

| line: 0x9f2c53c72e8bcec0

| Datei: c:\bs_hudson\workspace\790\products\imager\demon\main.cpp:714

| Funktion: main

| line: 0x9f2c53c72e8bcec0, c:\bs_hudson\workspace\790\products\imager\demon\main.cpp:714, main

| $module: ti_demon_vs_17750

 

 

0 Users found this helpful

Uwe, I can only recommend that you open a Support Case direct with Acronis for this issue which looks to be similar to the issue that Acronis has with handling OneDrive folders when Files on Demand is being used, i.e. perhaps that Carbonite is also using reparse points in the virtual disk it creates for the backup data?