Acronis won't let me change my email notification settings
My 2019 Acronis True Image will no longer allow me to change my email notifications setting. When I click on it, my PC goes online rather than to a local setting, and the option to change the setting isn't even there. Does anyone have a solution? Thank you


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I have much the same problem: I want to chnage my account email address but when I do, I get an Error 429 - see screenshot.
I've tried to change the email address several times and with the same result.
As my existing email address will cease in about a week's time, I'd really appreciate a solution.
I'm running Acronis True Image 2019 on a PC running on the latest update of Win 10 Pro
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William, welcome to these public User Forums.
Please see KB 17998: How to change account e-mail - for details of how to do this.
If this does not help, then you need to contact Acronis direct for account issues.
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Thank you.
I've been through the "change email account" several times and it just doesn't work for me.
There shouldn't be any account issues as I have a perpetual licence. Agreed I'm using 2019 [ I found 2020 unworkable and reverted to 2019] but I'll do as you suggest and see if there's an account issue which stops me changing my email.
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