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Acronis\TrueImageHome\tishell64.dll that did not meet the Microsoft signing level requirements.

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CodeIntegrity Errors:
===================================
  Date: 2020-03-25 09:48:16.811
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-03-25 09:48:16.595
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-03-25 09:48:16.299
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-03-25 09:48:15.981
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll that did not meet the Microsoft signing level requirements.

  Date: 2020-03-23 12:42:50.400
  Description: Code Integrity determined that a process (\Device\HarddiskVolume2\Windows\System32\browser_broker.exe) attempted to load \Device\HarddiskVolume2\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll that did not meet the Microsoft signing level requirements.

 

I ran a toolbox routine to try help discover why I only get internet connection every other time of starting the PC.  ie. power up - no internet; do a Reboot - get internet.

If I uninstall Acronis TrueImage 2019 I do not have this problem.  I was surprised to see these entries in the toolbox output giving that a dll did not have the right signing level requirement.  If it did - would this help resolve the problem? 
 

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Robert, I have not see any other users coming to these forums reporting any such issues as you have described and not seen this on any of my own systems.

Please can you check the version for the C:\Program Files (x86)\Acronis\TrueImageHome\tishell64.dll on your system - the actual file shown in Explorer should show this when you hover your mouse over the file name.

For ATI 2019 on my computer - tishell64.dll shows 20.0.0.3169 for the final build #17750 version.

If you are seeing any other version of the dll, then I would recommend doing a full uninstall and cleanup of all Acronis software as per KB 60915: Acronis True Image: repairing program settings   Note: this will remove True Image, Disk Director and Revive if installed.

There is also a software bug introduced by one of the recent (optional) Windows 10 updates that is causing havoc with internet connection for some users. Microsoft is apparently working on a patch. Hopefully uninstalling the update will solve the problem. Not sure if it is the cause here, but anything is possible.

Ian

Steve , Thank you for your reply, the properties for tishell64.dll are the same as yours for Build 17750.

See MiniToolBox for details of the program I ran to get the error msg I'm investigating.

 

IanL-S

I came across this on the Internet - 

https://answers.microsoft.com/en-us/windows/forum/windows_10-networking…

One of the replies suggested turning of Fast Start-up under the Power Option of the Control Panel.  It seems to Work. Only been trying it a few hours.  This  options also says that Re-start does not use Fast Start-up which is why after an initial Start-up (no internet) doing a Re-start has internet.

If it is the answer - a lot of people would be happy to know this - surprised that MS has never mentioned this in all their KB's concerning no Internet connection after installing W10 updates.

 

 

Thanks for the update - interesting about the fast startup resolving the issue. I only use fast startup on my Laptop, all PCs I have disabled it. 

Ian

I also don't use Fast Startup on my main laptop as it doesn't really add any value when the boot drive is a Samsung 970 EVO Plus NVMe M.2 SSD which is very fast anyway.