ATI 2019: 4 days to Backup <800 GB? :(
Hey guys,
For some reason, my upload speeds are incrediblyyy slow.
Despite having super-fast broadband, I'm still hovering around the 3-6mbps mark. I don't backup very often, but I'm not recalling ATI 2018 being like this. From memory, I was achieving at least 60mbps.
Please see an attachment of a speed-test, and the upload speed I'm getting with Acronis.
A few things I've tried:
- A different network (my girlfriends house)
- Different ports and cables
- Reinstalling Acronis
- In the settings, the network is set to my country of resistance [uk]
- The 'data upload speed' is set 'maximum'.
Specs:
- Using the newest Macbook Pro 2018 (so mac version of Acronis)
-- 32GB of RAM, 2.6ghz Intel Core i7
- Attempting to backup a Seagate external 4TB HDD
- EDIT: Also the backup of the Mac itself
Any ideas how to improve the speeds, pleeease?!
Look forward to hearing from you.
Thanksss.
Edit: UPDATE. Affecting Macbook Pro too, not just external HDD
Yep, I'd already tried this as highlighted in my first post—but I appreciate you helping out, Steve!
I wish it was this simple to fix. =/
Sorry that I am not able to help further, I can only suggest that you open a Support Case direct with Acronis and let them contribute to the discussion.
Upload speed is dependent on the hardware involved as well as the bandwidth available. Disk performance and installed RAM are key to this equation. How is your external disk attached to your computer? If USB is it USB 2.0 or 3.0?
It may help if you update the drivers for your USB ports if the drive is a USB drive. Often times this makes a huge difference in performance.
With cloud backups the speed is also limited by the server. I suspect there is a throttle at the server as part of the load balancing. Not sure what the max upload speed supported by Acronis Cloud is, it is not published. With my relatively modest internet connection 100/5.2Mbps connection it can use the full 5.2Mbps, but not all the time. With the initial backup there is not the need to compare cloud version with local version, which depends in part on the hardware you are running. But there is still the need to confirm that packets have been received successfully, which would produce relatively little overhead. Scanning of the local drive seems to take up quite a bit of the backup time as well.
Update: Just noticed your comments about upload speed with ATI 2018. They reconfigured the servers to work with ATI 2019, which caused some teething problems during beta testing. It may be that further tweaking of the server settings is needed. I would suggest making in App feedback (click on the help icon bottom left and then the feedback icon) and make sure that attach system report is ticked. The log files may allow the engineers to determine if the upload speed is in deed less than with ATI 2018.
Ian
Thanks so much for your advice so far guys—this community seems awesome!
I've updated my original post with some more detail following your comments. For one, I've added the specs of my machine which is an almost fully specced-out Macbook Pro 2018. 32GB of RAM. A beast.
I was also becoming a bit self-conscious that perhaps it was the external USB drive with the issue. Usually, I backup my mac via time machine to the drive, and then the drive to the cloud...
However, I thought I'd test directly, so I created a new backup with the Macbook Pro directly to the cloud, and this too is showing poor upload speeds. Therefore, I'm confident it's not an issue with the external USB!
I suppose it's a case of raising this directly with Acronis via a support ticket?
Thanks again!
Thanks for the further information. Out of interest, who is your UK ISP that is giving you the very high upload rates shown in your initial post? (I am with VirginMedia and am lucky to get a fraction of that rate!).
In reply to Thanks for the further… by truwrikodrorow…
Haha, it's Hyperoptic!
As far as I know, they only serve apartment blocks—and not individual places (i.e. a house)
They'll 'survey' an area, and only if there's enough interest in their service will they become available.
Interesting business model.
It appears that you are encrypting the backup file correct?
Encryption will add to the negative side of speed/performance.
Are you using a router?
If you are then that device may have QOS set for a less favorable speed/performance for straight data upload and favor more to video/gaming/streaming. Depending on the router you might be able to change that to favor the data upload more.
Is your macbook running an SSD? That too can effect performance.
Also be advised that the connection made to the Acronis cloud is a secure connection using 256 bit AES encryption. That degrades performance as well.
In reply to It appears that you are… by truwrikodrorow…
I'm using encryption, aye.
I just created a fresh backup without the encryption, and not noticing any difference. Thanks for the suggestion though!
The Mac is a SSD aye, but the external HDD is the same I've always used.
And I am using a router, but again, it's the same router I've used with Acronis for the last 2 years and it's never been this slow.
The only things that have changed are—I updated my mac (to one far superior than my last), and ATI was updated from 2018 to 2019.
Perhaps I need to downgrade back to 2018!
Nothing has changed in 2 months. In fact, the speeds have got worse.
Anyone else in the same boat? lol.
No particular problems in terms of upload speed myself. Have you checked the logs for your backup task to see if there are any indications there of any errors being logged?
Hello All,
I have noticed a similar problem with uploading files to web servers hosted by separate companies. We noticed the comments by IanL-S and think that could be the issue. Acronis may be throttling the upload speed to their server to prevent hogging...
One of my hosts appears to allow a 4-5 mb ul speed and the other typically allows around 8-10mb UL speed when uploading hundreds of files via FTP. What I am seeing while maintaining web sites on 2 different company hosts (1and1 and InMotion) is that they appear to be throttling the upload speed allowed to prevent hogging the server bandwidth by users with unusually high upload speed capacity.
Just a thought...
Steve F.
Steve F.
I think you are on to something there. It would certainly appear that the ISP's are doing this.
The speed test sites on the net are not that accurate either which adds to user angst!
I would suggest that users whom are experiencing poor performance take advantage of the connection tool found at the link below. If the tool shows the same poor performance then forward this along with a support ticket to Acronis.
Enchantech,
Thanks for that info... A very useful tool !!
Very much appreciated.
Steve F.
Hi,
I wanted to add my modest contribution and confirm that ATI 2018 had much better performance than Acronis 2019 in upload.
A few months ago, I backed up 3 folders (encrypted backup), with ATI 2018, for a total of 107 GB. This had lasted just over a day and the upload rate ranged from 14 to 16 MB/s.
Today, I deleted the online backup, I considerably cleaned the folders to be backed up and the backup is 87.9 GB and ATI 2019 gives me an estimated time of several days (2 or 3). This is logical since the upload rate is now only... 8 MB/s maximum!
I checked with the tool given above, no problem detected.
And of course, my connection is going perfectly well and the parameters are set to maximum data transfert rate.
David C,
Your posted Speedtest screen capture shows a upload speed of 32.585MBps (260.68Mbps), how did you determine the 8MBps you quote in your text?
Speedtest run as a visitor to the site or a non-member by default measures a connection speed to a server closest to your location so the number produced is artificially high in most cases.
You can adjust server tests to some degree using the slider on the left of the test screen. Dragging the slider down will allow you to select servers farther from your location which would produce in theory more realistic results.
You can also search for servers by clicking on the Change Server on the home page.
I decided to run my own test with Speedtest.net just for fun. I live in the USA so there are at present two locations in the USA where the Connection Tool does its thing. US1 server is in Washington DC. US2 is in Minneapolis MN. The closest server to Minneapolis found be Speedtest is Minnetonka MN.
My test results were:
- Minnetonka, MN. Download Spd. 26.91Mbps - Upload Spd. 10.74Mbps
- Washington, DC. Download Spd. 26.06Mbps - Upload Spd. 10.66Mbps
These speeds correlate in range with what I see in the Activity tab screens for my Cloud backups. Yes, they are a bit slower than the 2018 version but not a great deal slower. I would think that a different time and day would impact that as well.
Enchantech wrote:David C,
Your posted Speedtest screen capture shows a upload speed of 32.585MBps (260.68Mbps), how did you determine the 8MBps you quote in your text?
Speedtest run as a visitor to the site or a non-member by default measures a connection speed to a server closest to your location so the number produced is artificially high in most cases.
You can adjust server tests to some degree using the slider on the left of the test screen. Dragging the slider down will allow you to select servers farther from your location which would produce in theory more realistic results.
You can also search for servers by clicking on the Change Server on the home page.
I decided to run my own test with Speedtest.net just for fun. I live in the USA so there are at present two locations in the USA where the Connection Tool does its thing. US1 server is in Washington DC. US2 is in Minneapolis MN. The closest server to Minneapolis found be Speedtest is Minnetonka MN.
My test results were:
- Minnetonka, MN. Download Spd. 26.91Mbps - Upload Spd. 10.74Mbps
- Washington, DC. Download Spd. 26.06Mbps - Upload Spd. 10.66Mbps
These speeds correlate in range with what I see in the Activity tab screens for my Cloud backups. Yes, they are a bit slower than the 2018 version but not a great deal slower. I would think that a different time and day would impact that as well.
How do I determine the upload speed? But by looking at what ATI is showing me.
I know Speedtest well and I do my measurements on several different servers (obviously not at 1000 kms) but this measurement I have put on this capture is at 500 Kms (I have a server in my city, but I think it is not very reliable). It's not the best result I've put, on average, it's 300/300.
What I see is that my upload speeds with OneDrive or Dropbox are infinitely faster (double) and even with encryption since I use Boxcryptor which encrypts on the fly and what I also see is that on average, compared to ATI 2018, it is a halving, not a few percent. However, what concerns me is that the server chosen for ATI is located in my country, which is absolutely not the case with OneDrive and Dropbox
Acronis reconfigured the Cloud servers of ATI 2019 - we know this as there were problems with the configuration during beta testing. So it is possible that Acronis has change the max upload speed that the servers will accept. This may be a load balancing exercise or it may be that the way the update process works has been changed slightly.
My upload speed is so low that I would not be impacted - max of 5.2 Mbps.
The only way of testing would be to try Acronis Backup 12.5 and see if it performs any faster. If I get a chance I will do a test but it will be some days off if at all.
Ian
David wrote:
A few months ago, I backed up 3 folders (encrypted backup), with ATI 2018, for a total of 107 GB. This had lasted just over a day and the upload rate ranged from 14 to 16 MB/s.
Today, I deleted the online backup, I considerably cleaned the folders to be backed up and the backup is 87.9 GB and ATI 2019 gives me an estimated time of several days (2 or 3). This is logical since the upload rate is now only... 8 MB/s maximum!
David, what type of files are in your source folders for this Cloud backup?
Most ATI backup time estimates are notoriously inaccurate, especially on an initial full backup of all data. My own upload speed from my ISP is similar to that quoted by Ian with 100MBps / 5MBps but despite this, my Cloud backup task of my main OS drive shows as in the image below:
Depending on the type of files / mix of file types etc, the upload speed shown in the GUI can be misleading, especially when comparing to the Speed shown on the Activity page when the backup is completed. ATI is working hard in the background during the upload to process the source data, apply any compression and encryption etc. Once the initial Full backup is complete, then all subsequent Incremental backups should be significantly faster.
Steve, the example you give has results similar to the ones I am getting.
Ian
David C.
My guess is that your uploads to OneDrive and Dropbox are directed to a server that is closer to you than the Acronis server is. You can find out where the Acronis server that you upload to is located by running the Connection Verification tool for your region then, once the tool completes look at the last few entries in the list for the IP address numbers. Go to Google and enter Who is followed by the IP address and you should find a link to the server in your location. Once you find the physical location then you can use Speedtest to connect to a server near that location and test it.