ATI 2019 Automatic Cleanup is not working like expected - which user and password is used to do the cleanup

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

Hello,

I use ATI 2019 with a NAS to backup my data.
To prevent writing access to my backup files, I have created a folder on the NAS on which I as user from Windows only have read access.
ATI 2019 has its own credentials which were configured inside ATI with write access to this folder.
For me it seems that the automatic and manual cleanup of the Backup is using my local windows account to do the job instead of using the credentials entered inside of ATI 2019.
The issue which I see is that my backup storage is growing and older versions will not get deleted.

I hope you got the point and can verify it in your lab and fix it in an update.

It would be very helpful to not manually delete these files.

Thank you.

Regards Jochen

Tue, 12/18/2018 - 11:04
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Legend
Posts: 111
Comments: 29781
mvp

Jochen, if you want Acronis development to get involved in investigating this issue you will need to open a Support Ticket directly with Acronis Support.  It is highly unlikely that any such action will arise from just posting in these forums.

I also have ATI 2019 and use this with my own Synology NAS where the only credentials used are those assigned specifically for Acronis to perform the backup task and any associated actions such as automatic cleanup.  I have no Windows type user access to the NAS and no assigned drive letter mapping, so ATI is definitely using the only Acronis credentials given to the task and is cleaning up old versions as the cleanup rule are applied.

This is shown clearly in both the ATI 2019 GUI Activity page entries and in the backup task log file.

17/12/2018 08:30:07 :488  The following backups have been successfully created: nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_full_b6_s1_v1.tib
17/12/2018 08:30:09 :922  Consolidate Backup Archive Location: nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_full_b6_s1_v1.tib Destination: nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_full_b6_s1_v1_9D4899BC-7F73-432E-9050-91A47C94D195.tib
17/12/2018 08:30:13 :074  Deleting backup file with path nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_inc_b4_s8_v1.tib.
17/12/2018 08:30:13 :408  Deleting backup file with path nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_inc_b4_s7_v1.tib.
17/12/2018 08:30:13 :905  Deleting backup file with path nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_inc_b4_s6_v1.tib.
17/12/2018 08:30:15 :182  Deleting backup file with path nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_inc_b4_s5_v1.tib.
17/12/2018 08:30:15 :861  Deleting backup file with path nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_inc_b4_s4_v1.tib.
17/12/2018 08:30:16 :103  Deleting backup file with path nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_inc_b4_s3_v1.tib.
17/12/2018 08:30:16 :524  Deleting backup file with path nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_inc_b4_s2_v1.tib.
17/12/2018 08:30:16 :787  Deleting backup file with path nas://DROYLS3TB/Backup/Dell Studio 1545/Win 10-1-2 Synology_full_b4_s1_v1.tib.
17/12/2018 08:30:29 :556  Operation has succeeded.
 

Tue, 12/18/2018 - 11:40
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 208
Comments: 5248
mvp

I use the same approach as that taken by Steve and have had the same experience. I have a different model Synology NAS so it is unlikely to be model specific issue; indeed I would not expect there to be such a variation.

Ian

PS Only NAS related problem I have had was with continuous backup task that got corrupted when installing Windows October update.

Tue, 12/18/2018 - 22:15
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

Hi Steve, hi Ian,

thank you both for your answers.

In general I don´t know what to think about this issue. You both have from your computer directly via Windows no access with your use to your NAS.
So you use only the credentials inside Acronis True Image.
I have two credentials, one with my Windows Account and second one inside Acronis.
Don´ know if this make any differences?
And by the way, I use a Thecus NAS.
After your posts, I have checked my logfiles about some errors and found some.
In the end the Job says it was successful and freed up some GB but it was failing.

Don´ know if you can help me with this logentries or if I should open a ticket directly by Acronis?

Here is the output of the logfile:

2018-12-20T01:34:08:506+01:00 7520 E01E50017: Error 0x1e50017: Exklusiver Zugriff auf Backup \\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.
| Ablaufverfolgungsebene: Fehler
| line: 0x6d5b4dcc0ba149e7
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3049
| Funktion: TrueImage::Archive::CloneArchiveOperationImpl::TryTakeSourceExclusiveAccess
| line: 0x6d5b4dcc0ba149e7, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3049, TrueImage::Archive::CloneArchiveOperationImpl::TryTakeSourceExclusiveAccess
| $module: ti_demon_vs_14690
|
| error 0x40014: Der Zugriff auf die Datei wird verweigert.
| line: 0xf35f747b3b21f907
| Datei: c:\bs_hudson\workspace\646\core\file\windows\winnt_dir.cpp:510
| Funktion: winnt_dir::OpenFile
| line: 0xf35f747b3b21f907, c:\bs_hudson\workspace\646\core\file\windows\winnt_dir.cpp:510, winnt_dir::OpenFile
| function: OpenFileW
| path: \\?\UNC\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib
| $module: ti_demon_vs_14690
|
| error 0xfff0: Zugriff verweigert
| line: 0xbd28fdbd64edb8f1
| Datei: c:\bs_hudson\workspace\646\core\common\error.cpp:307
| Funktion: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\646\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_14690
2018-12-20T01:34:08:506+01:00 7520 E000B03E9: Error 0xb03e9: Öffnen des Daten-Streams fehlgeschlagen. Versuchen Sie das Backup aus der Liste zu entfernen, es dann durch Klicken auf 'Vorhandenes Backup hinzufügen' neu aufzunehmen und anschließend die Backup-Einstellungen neu zu erstellen.
| Ablaufverfolgungsebene: Fehler
| line: 0x6d5b4dcc0ba14815
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2583
| Funktion: TrueImage::Archive::CloneArchiveOperationImpl::SwitchToArchive
| line: 0x6d5b4dcc0ba14815, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2583, TrueImage::Archive::CloneArchiveOperationImpl::SwitchToArchive
| $module: ti_demon_vs_14690
|
| error 0x1e50006: Exklusiver Zugriff auf Backup \\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.
| line: 0x6d5b4dcc0ba14650
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2130
| Funktion: TrueImage::Archive::CloneArchiveOperationImpl::PrepareReadStream
| line: 0x6d5b4dcc0ba14650, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2130, TrueImage::Archive::CloneArchiveOperationImpl::PrepareReadStream
| $module: ti_demon_vs_14690
|
| error 0x1e50017: Exklusiver Zugriff auf Backup \\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.
| line: 0x6d5b4dcc0ba149e7
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3049
| Funktion: TrueImage::Archive::CloneArchiveOperationImpl::TryTakeSourceExclusiveAccess
| line: 0x6d5b4dcc0ba149e7, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3049, TrueImage::Archive::CloneArchiveOperationImpl::TryTakeSourceExclusiveAccess
| $module: ti_demon_vs_14690
|
| error 0x40014: Der Zugriff auf die Datei wird verweigert.
| line: 0xf35f747b3b21f907
| Datei: c:\bs_hudson\workspace\646\core\file\windows\winnt_dir.cpp:510
| Funktion: winnt_dir::OpenFile
| line: 0xf35f747b3b21f907, c:\bs_hudson\workspace\646\core\file\windows\winnt_dir.cpp:510, winnt_dir::OpenFile
| function: OpenFileW
| path: \\?\UNC\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib
| $module: ti_demon_vs_14690
|
| error 0xfff0: Zugriff verweigert
| line: 0xbd28fdbd64edb8f1
| Datei: c:\bs_hudson\workspace\646\core\common\error.cpp:307
| Funktion: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\646\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_14690
2018-12-20T01:34:08:507+01:00 7520 E01EF0029: Error 0x1ef0029: Während der Backup-Konsolidierung ist ein Fehler aufgetreten.
| Ablaufverfolgungsebene: Fehler
| line: 0x6d5b4dcc0ba13fd5
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:471
| Funktion: `anonymous-namespace'::BaseExecutor::Start
| line: 0x6d5b4dcc0ba13fd5, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:471, `anonymous-namespace'::BaseExecutor::Start
| $module: ti_demon_vs_14690
|
| error 0x1e50001: Exklusiver Zugriff auf Backup \\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.
| line: 0x6d5b4dcc0ba13fba
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:444
| Funktion: `anonymous-namespace'::BaseExecutor::Start
| line: 0x6d5b4dcc0ba13fba, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:444, `anonymous-namespace'::BaseExecutor::Start
| $module: ti_demon_vs_14690
|
| error 0x1e5001f: Exklusiver Zugriff auf Backup \\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.
| line: 0x6d5b4dcc0ba14839
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2619
| Funktion: TrueImage::Archive::CloneArchiveOperationImpl::SelectNextArchiveForConsolidation
| line: 0x6d5b4dcc0ba14839, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2619, TrueImage::Archive::CloneArchiveOperationImpl::SelectNextArchiveForConsolidation
| $module: ti_demon_vs_14690
|
| error 0x1e50006: Exklusiver Zugriff auf Backup \\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.
| line: 0x6d5b4dcc0ba14650
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2130
| Funktion: TrueImage::Archive::CloneArchiveOperationImpl::PrepareReadStream
| line: 0x6d5b4dcc0ba14650, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:2130, TrueImage::Archive::CloneArchiveOperationImpl::PrepareReadStream
| $module: ti_demon_vs_14690
|
| error 0x1e50017: Exklusiver Zugriff auf Backup \\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib während der Konsolidierung ist fehlgeschlagen. Stellen Sie sicher, dass die Backup-Datei nicht in einer anderen Anwendung geöffnet ist.
| line: 0x6d5b4dcc0ba149e7
| Datei: c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3049
| Funktion: TrueImage::Archive::CloneArchiveOperationImpl::TryTakeSourceExclusiveAccess
| line: 0x6d5b4dcc0ba149e7, c:\bs_hudson\workspace\646\products\imager\archive\impl\operations\archive_operation_clone.cpp:3049, TrueImage::Archive::CloneArchiveOperationImpl::TryTakeSourceExclusiveAccess
| $module: ti_demon_vs_14690
|
| error 0x40014: Der Zugriff auf die Datei wird verweigert.
| line: 0xf35f747b3b21f907
| Datei: c:\bs_hudson\workspace\646\core\file\windows\winnt_dir.cpp:510
| Funktion: winnt_dir::OpenFile
| line: 0xf35f747b3b21f907, c:\bs_hudson\workspace\646\core\file\windows\winnt_dir.cpp:510, winnt_dir::OpenFile
| function: OpenFileW
| path: \\?\UNC\N5550\Acronis\Killerjoe-PC\SanDisk SDSSDXPS480G_inc_b5_s5_v1.tib
| $module: ti_demon_vs_14690
|
| error 0xfff0: Zugriff verweigert
| line: 0xbd28fdbd64edb8f1
| Datei: c:\bs_hudson\workspace\646\core\common\error.cpp:307
| Funktion: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\646\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_14690
2018-12-20T01:34:08:654+01:00 7520 I013C0006: Aktion erfolgreich.

As you can see there are a lot of access denied messages (in german: "Der Zugriff auf die Datei wird verweigert").

I have tried to access the NAS with another system and used the credentials out of Acronis to get a Login there.
I´m able to delete and rename the file, so I have write access with that user, but Acronis for whatever reason cannot delete it.
I don´ think that an app on the NAS is preventing the file to be deleted. I don´t have apps like Antivirus or equal on it running.

Thank you for your help!
Regards,
Jochen

Fri, 12/21/2018 - 17:07
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 111
Comments: 29781
mvp

Jochen, I believe there is an issue when you are mixing Windows and Acronis credentials for accessing your NAS.

See KB  58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials - which although written for an earlier version is still relevant for later versions too.

Ideally, can you test your Acronis task when you have no open connections to the NAS to see if this makes a difference.

Fri, 12/21/2018 - 19:44
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