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ATI 2019 Mobile Backup - Can you backup downloaded files?

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Hello everybody!

I have been using True Image to backup my computer drives and has been working very well. This week I decided to back up my mobile devices using this software, but I ran into a problem.

I ran the mobile backup on my cellphone to my local PC and it successfully backed up contacts, photos, messages, etc. but it did not back up other files that I have stored on my phone's internal storage and SD card.

I thought this would have been a standard feature as part of a backup program. Am I missing something? Is there a way to enable backup of stored files?

Thank you,

Nicolo

0 Users found this helpful

Nicolo, welcome to these public User Forums.

The Acronis Mobile Backup application is limited by the fact that it will never have root access on any mobile phone and that in turn restricts what it can backup!