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ATI 2019 "URL is invalid" at startup

Thread needs solution

Upon launching ATI-2019, software stops with "URl is invalid" (see attached screenshot).  Software shows 0% utilization in Task Manager.  Additional details shows:

https://kb.acronis.com/errorcode/
Event code: 0x00260002

Lenovo T480 / Win-10 Enterprise 64-bit 20H2 - 19042.1526 / I have Admin priviledges

ATI-2019 appears to be functioning in the background as scheduled backup has completed successfully.

I have attempted re-installation with "Repair".  Process completed successfully but still getting same window & error at launch.

 

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ATI_2019_URl is invalid.jpg 39.77 KB
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Allen, welcome to these public User Forums.

From looking at other hits from the Acronis Knowledgebase, it appears that URI can refer to stored information about the location of backups etc which is not very helpful or specific to help with this issue!

My suggestion at this point would be to do a clean install of ATI 2019 as Administrator after first making a copy of the C:\ProgramData\Acronis\TrueImageHome\Scripts folder where your task script files are stored.

To do the clean install, first uninstall ATI via the control panel > Programs & Features option, then download / run the Acronis Cleanup tool (link below) followed by restarting Windows.
Note: don't touch the Windows Registry as suggested by the Cleanup tool documentation as this shouldn't be necessary given you will be reinstalling.  You will need to re-enter your license serial number / activate ATI again after the clean install.