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ATI suddenly can’t detect the destination drive

Thread needs solution

AcronisTrue Image can detect my brand new destination drive but when it’s about to do the cloning, ATI suddenly can’t detect the destination drive . It’s grey out completely and the leave the screen frozen. Give me solutions on how to remedy that?

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Stewart, welcome to these public User Forums.

Sorry but too little information provided to understand why you are seeing this issue?

What actual version / build of Acronis True Image are you using - is this a full product version or one supplied bundled with a disk drive as a free product?

What size of disk drives are involved in the scenario here, how are they connected to the computer?

How are you attempting to perform the clone operation?  Is this from within Windows using ATI or are you booting from the Acronis rescue media?

What version of Windows?