Backup cannot be recovered on bigger SSD
Good evening. I really hope that you can help me because I have a spent a week trying everything.
I've always used Acronis for many years without a problem. My PC is ASUS ROG 751JY (Uefi) with Windows 8.1.
I changed the SSD from EVO 850 256 GB to 850 pro 512 GB and I can't load any previous backups. The reboot stops immediately. Backups are ok because if I reinstate them on the old 256 SSD they work. I also Tried it on an 860 pro 512 GB: same problem.
I tried to partition the SSD in advance with various methods (via USB, Via CD etc) and windows start immediately , but if I reload a backup it is not working
the strange thing is tha, if I clone the old SSD on the new one also varying the size of the partition, it works very well, so it's definitely a problem of settings but on the Bios I don't have many options
I don't want to change the backup system because Acronis has never betrayed me until today, but if I can't solve it I'll start from scratch and change
Oh I forgot: I had Acronis 201, and hoping to solve I also bought Acronis 2019 yesterday. Always the same problem
Thanks in advance if you can help me and sorry for my bad english
Roberto


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First of all thanks a lot for your answer Ian, despite my poor english you have understood very well eveything.
Some additional info:
1) i tried to recover oldest backup both with ATI in Windows than from recovery media: same result
2) until the change of SDD i was able to recover the same backup very often: i work with video file of my daughter and her volley team , so very often i recover a clean version fo the system to have clean register .
3) in the past i also recovered the first backp made on the original HDD to the first SDD ( 850 EVO 256) so why now i cannot do that anymore?
4) i tried to recover the backup as full disk or as partition and it fail in both cases. The only succesfull attempt was recovering only one partition ( not the booting one). If i recover only D it work. If i recover only C , all the partition or the full disk it does not work
There is some difference in system management from 850 evo 256 and 850 pro 512? Despite i do not think so i searched on internet but i cannot find anything
Attached you can find also a snapshot of the one of the backup that i would like to recover
THANK A LOT AGAIN , IAN
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an additional information.
This morning i have made a backup starting from the cloned system on the new disk (850 pro 512) , then i hjave tried to recovery it back and the PC crashed .
On the black screen appeared the message (see 1) saying that there was a probelm with a new hardware so to fix it with the Windows USB or Disk. But the backup was done from a WORKING SYSTEM
another info :
when i try to launch AT from the recovery media, a message appears on the screen:
/sys/firmware/efi/systab: SMBIOS entry point missing
what i can do?
Thanks a lot and regards
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2) until the change of SDD i was able to recover the same backup very often: i work with video file of my daughter and her volley team , so very often i recover a clean version fo the system to have clean register .
How exactly were you doing the recovery for the above scenario with the old SSD?
Was this by starting the recovery from within Windows using the ATI GUI application?
Was it by booting from the Acronis Rescue Media on CD/DVD or USB stick?
3) in the past i also recovered the first backp made on the original HDD to the first SDD ( 850 EVO 256) so why now i cannot do that anymore?
How many internal disk drives does your system have here?
Does it have the OS SSD plus a second HDD drive?
When was the last successful time that you were able to do the recovery from the HDD to the smaller SSD?
What has changed since that time, or is this recovery still able to work correctly?
When you change the 250GB SSD for the 500GB SSD, is it a direct replacement, i.e. remove the original SSD and replace it by the second SSD connecting to the same place?
This morning i have made a backup starting from the cloned system on the new disk (850 pro 512) , then i hjave tried to recovery it back and the PC crashed .
Was the cloned 500GB SSD working correctly, booting correctly into Windows 8.1 before and after making the Disk & Partitions backup of the SSD?
How exactly did you try to perform the recovery of the backup to the new SSD?
Was this by starting the recovery from within Windows using the ATI GUI application?
Was it by booting from the Acronis Rescue Media on CD/DVD or USB stick?
If you have been using the Acronis Rescue Media, what type of media is it?
For the rescue media, there are 3 different versions available:
Simple: created based on your Windows Recovery Environment for WinPE media.
Advanced: created based on Windows ADK (or AIK for earlier OS versions) - WinPE media.
Advanced: created based on a small Linux distro OS (BusyBox).
Note: when performing a recovery from within Windows where a restart is required, this is using a Linux kernel OS for the recovery which requires that the Windows Boot Configuration Data information is modified to allow booting to that Linux environment.
I would strongly recommend not using this method and always using the separate Acronis Rescue Media (on CD/DVD or USB stick) when doing any OS recovery.
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Hi Steve thanks for your question. I really holpe to solve this issueHow exactly were you doing the recovery for the above scenario with the old SSD?
Was this by starting the recovery from within Windows using the ATI GUI application?
Was it by booting from the Acronis Rescue Media on CD/DVD or USB stick?How many internal disk drives does your system have here?
Does it have the OS SSD plus a second HDD drive?
When was the last successful time that you were able to do the recovery from the HDD to the smaller SSD?
What has changed since that time, or is this recovery still able to work correctly?Yes i had EVO SSD 256 plud 1T HD
last time was one weeks ago, before buying the bigger SSD
When you change the 250GB SSD for the 500GB SSD, is it a direct replacement, i.e. remove the original SSD and replace it by the second SSD connecting to the same place?
Yes this is my exact configuration. Direct replacing
Was the cloned 500GB SSD working correctly, booting correctly into Windows 8.1 before and after making the Disk & Partitions backup of the SSD?
Absolutely yes
How exactly did you try to perform the recovery of the backup to the new SSD?
Was this by starting the recovery from within Windows using the ATI GUI application?
Was it by booting from the Acronis Rescue Media on CD/DVD or USB stick?How i said, i tried both method
If you have been using the Acronis Rescue Media, what type of media is it?
it is a standard CD made from ATI directly ( i think the simple one). I did it a lot of times ago so i do not remmeber but it Always worked well
Thanks a lot and regards
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Roberto, thank you for the answers to some of my questions.
Some comments:
If you perform any recovery by starting from the Windows ATI GUI application, then this will restart the computer into a temporary Linux based environment - this can be problematic at times and is not recommended because can potentially leave the computer unable to boot!
The recommended method for any recovery involving the Windows OS drive is always to boot from the Acronis Rescue Media, where the boot mode is the same as used by Windows.
You can confirm what BIOS mode is used by Windows when booting by running the 'msinfo32' command in Windows, then look at the BIOS mode in the output report.
Example of msinfo32 output:
See KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media for more information.
See KB 61632: Acronis True Image 2019: how to create bootable media to ensure that you are using the correct steps for making the rescue media.
See KB 61621: Acronis True Image 2019: How to restore your computer with WinPE-based or WinRE-based media
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Hi Steve
thanks for your help
using msinfo32 commnad i see UEFI as Bios Mode
As i said i tried both the ATI as GUI and also Acronis recovery media. I Always had the same results : failed
i will analyze your suggested article and i will try Tomorrow to make some trials
Hope it could solve.
Otherwise i will try to clean my Windows from recovery partition , and start everything from scratch. I would like to avoid that because i have tons of program to re-install, but if this could lead to ahve a workable backup i will do
Thanks and regards
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last update
i made a clean Windows install from recovery utility ( original)
i have installed only ATI 2019
i made a backup ( also verified)
then i made 2 USB recovery : one Linux based and one Windows PE based
after all that i tried to recovery the backup just made
1) with ATI guy from Windows: CRASH
2) with Linux USB bootable media : CRASH
3) with Windows PE bootable media : CRASH
i am out of solution. I am sure that something is not compatible with SSD 850PRO or maybe must be entered as command line, but i am not able to find the solution
I really hope that someone could help me
Best regards
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Roberto, there shouldn't be any real difference between restoring to your old SSD or the new SSD when these both connect in exactly the same way, and especially when the backup was taken of the working new SSD.
I am assuming that there are no other differences involved here? That is, the same backup drive is being used, connected in the same way, and the same rescue media as works with the old SSD?
When you say that each recovery attempt 'crashes' - what exactly does this mean? Are any error codes or messages shown? Does the computer just reboot itself?
Ideally, to try to understand this issue better, we need to see the Log file that is created by the Acronis Rescue Media when doing a recovery, but this does mean that you need to be able to click on the Log menu option after the recovery has failed, then be able to right-click on the log data and select to save the log to your USB drive before restarting the computer.
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Steve Smith wrote:Roberto, there shouldn't be any real difference between restoring to your old SSD or the new SSD when these both connect in exactly the same way, and especially when the backup was taken of the working new SSD.
I am assuming that there are no other differences involved here? That is, the same backup drive is being used, connected in the same way, and the same rescue media as works with the old SSD?
you are right no difference. I just connected in the same bay the larger SSD and tried to restore old backup. Not working so i tried to clone : working
When you say that each recovery attempt 'crashes' - what exactly does this mean? Are any error codes or messages shown? Does the computer just reboot itself?
No error codes. Reboot start to evaluate and try to repair twice then stop in the blu screen with several option ( start again, advanced and so on : and i have tried everything here)
Ideally, to try to understand this issue better, we need to see the Log file that is created by the Acronis Rescue Media when doing a recovery, but this does mean that you need to be able to click on the Log menu option after the recovery has failed, then be able to right-click on the log data and select to save the log to your USB drive before restarting the computer
Could you please explain better the method ? I certainly do that if could help
By the way i think that some is going wrong in the boot ( no driver because both are SATA, but maybe the management system of the boot?
there is something that i could add in the command line ?
I tried to ask to SAMSUNG support and they send me back to Samsung
I also asked to Samsung official support but no answer
I need to solve that, otherwise i have spent about 200 € for nothing because i will go back to the 250GB EVO
Thanks a lot for your continuous help
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When you say that each recovery attempt 'crashes' - what exactly does this mean? Are any error codes or messages shown? Does the computer just reboot itself?
No error codes. Reboot start to evaluate and try to repair twice then stop in the blu screen with several option ( start again, advanced and so on : and i have tried everything here)
Roberto, does the computer restart immediately after the recovery, or does it show you a message to say that the recovery was either successful or had failed?
From all the information shared in this topic, my feelings are tending to be that there may be a problem with the new Samsung 500GB drive if everything still works fine when using the old SSD.
The only real method of proving this would be to try a different larger drive, perhaps a 500GB HDD which are much less expensive than the same size SSD.
I recently bought a Seagate Barracude 2TB HDD drive (for backups) from Amazon UK for only £74.00 which I use in an external enclosure - Amazon sell a 500GB Seagate HDD for £36).
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Steve Smith wrote:
Roberto, does the computer restart immediately after the recovery, or does it show you a message to say that the recovery was either successful or had failed?
when the recovery finished from the recovery media the message the recovery was successful appera. Then i restart and the PC start to work and then recovery mode for 2 times and than blu screen adking to recover it or close the pc
From all the information shared in this topic, my feelings are tending to be that there may be a problem with the new Samsung 500GB drive if everything still works fine when using the old SSD.
The only real method of proving this would be to try a different larger drive, perhaps a 500GB HDD which are much less expensive than the same size SSD.
I recently bought a Seagate Barracude 2TB HDD drive (for backups) from Amazon UK for only £74.00 which I use in an external enclosure - Amazon sell a 500GB Seagate HDD for £36).I could agree with you, and for this reason i also tried on a new 860 PRO 512 with the same results. So if the solution should be to use an old HDD i will stay with the256 GB old SDD becaus ei need a fast system to work with large video
I think the problem is how to manage the new SDD , maybe the old bios of ASUS Is not really a good UEFI i do not know
Ayyway i will try other think yet before accept to go back
If some one has some idea please come to me :)
Thanks a lot and regards
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