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Backup Scheme Keeps Changing to Incremental

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We are a CPA firm that creates two separate FULL image backups on two external drives every day on all of our computers. We recently updated all of our computers to Windows 10 and Acronis keeps changing the backup method from FULL to INCREMENTAL on its own every day or so. We have set the backup scheme to CUSTOM and the method to FULL but the software keeps changing it to INCREMENTAL. Since we alternate drives every day the incremental backups are USELESS. How can we stop this form happening.

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David, welcome to these public User Forums.

Please see forum topic:  True Image 2020 -Backup option settings loss - with hundreds of users reporting the same issues across ATI 2017 to 2020 versions.

Stop the Acronis Managed Machine Mini Service and set the Start up type to Disabled to prevent the problem coming back until the issue from the Acronis Dashboard servers has been fixed by Acronis.