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Backups stop with file error - cant access file to delete

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My back up runs fail to complete until I tell it to ignore the files in question (2)   I have attempted to use Force Delete on the normal file name and when that did not work I used the full file description.   I have no idea where I will find the file path

\\?\GLOBALROOT\Device\Harddiskvolumeshadowcopy52

I have tried to remove one drive from the backup files list but this problem keeps occuring

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Your screen image is showing an error when trying to backup OneDrive data which suggests that you may also have the OneDrive Files on Demand feature enabled.

Acronis cannot backup files which are not physically present on your local source disk drive and the error is an indication that such a file has been encountered.