Bitdefender Antivirus Plus 2019 Safepay
Bitdefender Antivirus Plus 2019
Issue is not new. It has been discussed (regarding Bitdefender 2017) here https://forum.acronis.com/forum/acronis-true-image-2016-forum/acronis-scheduler-interaction-bitdefender-safepay
I did not ask Bitdefender yet, but, maybe, you have a new information?
I tried to run Bitdefender Safepay and, at least, after Ok to "Continue with Safepaly" (see attached screenshot), there was no any error and it looks, like you can continue.
Regards,
Valery
Hi, Steve.
In Bitdefender 2019, as I tested today, there is no problems with Safepay at all. The attention message is (probably) some kind of "insuranсe" for a case, something will not work. I tested Safepay with 4 sites, and there were no problems with Acronis.
Definitely, along with contacting you, I sent a support request to Bitdefender. They still did not answer ... I'm new with them - just thrown Kaspersky into the trash, 190 days before my license will expire :-(
Probably, Bitdefender support is not so good, as one by Acronis (thank you one more time!), but this way I'll learn them. If I'll get some reasonable explanation about a real meaning of their Acronis warning message, I'll update you.
Thank you for your URLs, but this is not a case, because there was no any error messages. Meanwhile, I found following and it looks, like there is no need to pay attention to Bidefender warning at all:
SteveP, please click on "Continue with Safepay" and continue working normally with the Bitdefender software. That warning does not represent any real security threat or vulnerability, as two trusted applications are involved: Acronis Scheduler Helper and Bitdefender Total Security. Please find more details at https://www.bitdefender.com/support/safepay-cannot-start-correctly-due-to-acronis-scheduler-helper-1210.html
The issue with this pop-up message is known to us and there is no proper "fix" for it available from our part at the moment.
Best wishes from a hot Tel Aviv,
Valery
Valery, thanks for the update - this does look to be more informational than an issue but I understand why users would read it as the latter. Clicking on the continue option is probably the simplest solution here rather than trying to automate a solution to stop / start Acronis services before using this application!
Hi, Steve
First of all, it works and I do not see any problem with Bitdefender. So, "Continue" + "Do not display this warning again" is the best solution.
I must say, that I have not met more stupid support, that one at Bitdefender. It tooks me at least four e-Mail to explain them what happens (a warning message), what I saw on their support site for this case (but regarding previous Bitdefenter versions) and what I want from them!
Just to explain me, if they know, what might happen, if I'll just continue, what might be an error and how it will look like.
I will not tell you, that these clowns send me URL “How to generate a support tool log when Bitdefender is not installed”, while they have URL for “How to generate a support tool log when Bitdefender is installed”
After I sent them ZIp with "log when Bitdefender is not installed" (they did not answer on my question about the second URL), e-Mail with a following text arrived:
"I understand that Acronis TrueImage Schedule Helper is interfering with the usage of Bitdefender Safepay. I am sorry to hear of these difficulties and I assure you we are working around the clock to improve our products.Unfortunately, this issue lies with Acronis.and not with Bitdefender Safepay.
You can try to click on 'Continue with Safepay' in the prompts shown by Acronis, but we cannot guarantee this will work.It is best to contact Acronis directly in order to receive more details."
What means, that they did not understand what I wrote, did not understand a problem (question) and just used a "standard" reply from their "reply database" for this specific case, without any connection with reality.
Thus, this case might be closed.
Good night (or day?),
Valery
Valery, one thing that I have learnt over years spent in technical support is that 'a sense of humour' is a vital requisite, along with a great deal of patience plus 'thick skin'!
Unfortunately, many companies including the one I spent over 30 years working for, have outsourced their technical support teams to countries in Asia where the people are given a set of scripts to work from without any real technical training or understanding.
Hi,
You are totally right. I also worked in the internal service in a couple of software development companies and last 10 years as IT manager, including computing center. I agree with all you wrote. I understood, that Bitedefender support team is located somewhere in Indonesia (for, example), but from my point of view, it is a shame for this company with so good (really good!) product. Anyway, we - old guys, know what to do :-)
Have a nice day,
Valery
Hi,
Just received an e-Mail a couple of minutes ago, after my last very angry letter to Bitdefender.
I have to publish it, because it explains what is the meaning of this warning message and what might happen. Meanwhile, all works fine, by the way :-)
"Regarding your question, the reason why Safepay displays that notification is because Acronis has the ability to take you out of the secure desktop Safepay creates. You receive that notification purely informative since Bitdefender Safepay should start and work if Acronis helper is running, but the following behavior might occur: Safepay closes shortly after being opened; Safepay turns blank when the incompatible behavior is triggered in Acronis helper."
Valery