Can not upgrade my product Acronis True Image 2018 to Acronis True Image 2019
Hi,
i bought Acronis True Image 2019 upgrade and when i try to install on my Acronis 2018,
Upgrade failed always.
Could you help me ?
Regards,
Gilles


- Log in to post comments

Gilles, what error messages do you get when you try to do the upgrade to ATI 2019?
Are you doing the upgrade while signed in with an Administrator account?
See KB 46710: Acronis True Image: Installation Fails in Windows - for common issues.
- Log in to post comments

- Log in to post comments

Repeat question... What is the error? That would be helpful.
If nothing else is working, I'd disable AV temporarily and try again. Or, run the full cleanup tool with run as admin, reboot and try install again. Cleanup is in mine and Steve's signatures.
- Log in to post comments

Hi,
Attachement files
I did all also
Attachment | Size |
---|---|
488851-163978.jpg | 19.92 KB |
488851-163979.jpg | 60.14 KB |
- Log in to post comments

It looks like it's having trouble removing components of an older version. This could be from remnants, especially if 2015 or earlier was ever on the system and not fully removed before upgrading.
I'd run the cleanup tool to remove all traces, reboot and try to install 2019 fresh. You can save your config files, first, in the advanced tab, but will still need to recreate new backup tasks or import the existing ones and re-pick the source and destination on those after you've run the cleanup tool, rebooted and tried to install 2019 fresh , remembering to right click the installer and "run as administrator". Do the same for the clean tool too.
- Log in to post comments

Hi,
I downloaded and ran clenup tool 2.0.
I reinstalled.
Resolved... :)
Regards all,
Gilles
- Log in to post comments

Awesome! Glad it worked out!
- Log in to post comments