Cannot Activate True Image 2019
I cannot activate Acronis TI 2019 perpetual license for 5 computers (only installed on one so far). Running Win10 version 1903 and Acronis TI Build 17750, the program installed normally. During installation, I created an Acronis account and received an email to verify the account which I did (took several attempts for the email link to work). Once installed, I created a full back up along with Rescue Kit. According to the Account page, the program is still not activated. I have 29 days left to activate.
The license is recognized when I enter the serial number by clicking “Enter Serial Number”, but when I click “Activate” I see the same page stating that activation is required (no error messages). I have read KB articles, searched online and cannot find a fix. I attempted activation while signed in and out of my account. I checked my firewall settings for restrictions and there are none - Acronis is recognized and allowed. I checked my host file and there are no restrictions. I even tried activating offline, but the app at acronis.com/activation never returns an activation code. Nothing happens when I click “Get Activation Code”. I’m wondering if your activation servers are having issues?
The 5-computer perpetual license is visible in my Acronis Account. The serial number or key is visible. I cannot find anywhere there to check activation.
I attempted to file a ticket, but keep getting a form error – payload too large, which I know it’s not. Very frustrating. It should not be this hard! Would appreciate some help. Thanks!


- Log in to post comments

Hi Steve, Thank you for your reply. I had previously read the articles referenced in your message, but got nowhere. I don’t know what happened, but I just launched ATI 2019 and it activated on its own. Nothing has changed on my end, so I can only assume there might have been an issue on the Acronis side. I really don’t know, but it appears the problem has been solved with no further intervention. Thank you again for your reply and assistance.
- Log in to post comments

Glad to hear this is resolved Greg, thanks for sharing your feedback.
- Log in to post comments