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Cannot Activate True Image 2019

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I cannot activate Acronis TI 2019 perpetual license for 5 computers (only installed on one so far). Running Win10 version 1903 and Acronis TI Build 17750, the program installed normally. During installation, I created an Acronis account and received an email to verify the account which I did (took several attempts for the email link to work). Once installed, I created a full back up along with Rescue Kit. According to the Account page, the program is still not activated. I have 29 days left to activate.

The license is recognized when I enter the serial number by clicking “Enter Serial Number”, but when I click “Activate” I see the same page stating that activation is required (no error messages). I have read KB articles, searched online and cannot find a fix. I attempted activation while signed in and out of my account. I checked my firewall settings for restrictions and there are none - Acronis is recognized and allowed. I checked my host file and there are no restrictions. I even tried activating offline, but the app at acronis.com/activation never returns an activation code. Nothing happens when I click “Get Activation Code”. I’m wondering if your activation servers are having issues?

The 5-computer perpetual license is visible in my Acronis Account. The serial number or key is visible. I cannot find anywhere there to check activation.

I attempted to file a ticket, but keep getting a form error – payload too large, which I know it’s not. Very frustrating. It should not be this hard! Would appreciate some help. Thanks!

 

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Greg, welcome to these public User Forums.

Please see KB 61171: Acronis True Image 2019: how to activate the license - which has information on the different methods available for activating the product and troubleshooting issues that may arise.

You will have activation issues if you are using a Proxy server or VPN to connect to the internet.

Hi Steve, Thank you for your reply. I had previously read the articles referenced in your message, but got nowhere. I don’t know what happened, but I just launched ATI 2019 and it activated on its own. Nothing has changed on my end, so I can only assume there might have been an issue on the Acronis side. I really don’t know, but it appears the problem has been solved with no further intervention. Thank you again for your reply and assistance.

Glad to hear this is resolved Greg, thanks for sharing your feedback.