Skip to main content

Can't Activate 2019, no internet connection

Thread needs solution

I can't activate the just installed ATM 2019, all I get is a no internet connection message. 

Obviously, I have an internet connection because I can post a comment here.

What is going on?

0 Users found this helpful

Leo, please see KB 60964: Acronis True Image 2018 and 2019: license activation fails due to blocked network connection to Acronis servers and try the suggestions given there.

See also KB 61171: Acronis True Image 2019: how to activate serial number for information on using the offline activation process.

If you are still having a problem after following the above, then please open a Support Case direct with Acronis to let them investigate the issue and help you to resolve it.