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Can't Backup

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When trying to back up a disc On both my PC and laptop I get the following error when trying to backup to a new disc:

 

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Mike, there are several possibilities for the error message:

  • Your backup drive assigned drive letter has changed, i.e. it is no longer G:
     
  • You have connected a different backup drive using drive letter G: but it doesn't contain the backup files expected by Acronis.
     
  • You have deleted backup files from the backup drive outside of Acronis options, i.e. using Explorer - though would expect other errors to be given for 'cannot find version X'.

The backup log files from the failed backup attempts should shed much more light on what is actually happening and why?

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.