Can't connect to Western Digital My Home Cloud
Even though the WD is listed as a compatible device, the Acronis software will not backup to the My Home Cloud WD drive. I was using the 30 day trial period software and I just want to make certain it will work before I purchase. If anyone knows anything I would appreciate the help because you cannot get help from Acronis unless you buy the program - I am in a Catch-22.
I suggest you delete your email address in the previous post. You do not want if to be harvested for junk mail or worse.
I am sure I have seen numerous reports from users with My Home Cloud WD drive. The only complication is that Acronis may not include it under NAS; you may need to go to Network instead, or possibly enter is name at the Top of the destination dialogue box: This happens with my Synology NAS where I have to enter its name
\\DISKSTATION\
Hope this helps
Ian
PS I am assuming you are connecting it to your home network using Ethernet rather than direct connection via USB.
I don't know how different a "MyCloud Home" is from a plain vanilla "MyCloud", but I just created a backup to my MyCloud with no trouble. My test may not be meaningful because I had to use a public share rather than a private share. I already have a public share on my MC and Windows prohibits a given user (such as the id that ATI backup tasks runs under) from having access to both a public and private share (or 2 private shares with different credentials) on the same NAS.
What error(s) are you getting?
Hello Walter,
I've removed the email-address from your previous posting.
About getting support during the trial phase - Acronis provides full support within 30 days of the trial period, if any assistance is needed, go to https://www.acronis.com/en-eu/support/contact-us/ and select "Trial/.../Licensing question" category.
Hi There Walter,
You can backup to a WesternDigital MyCloud Home one of two ways.
You can backup the public way to the network share \\MYCLOUD-123456\ where 123456 is the ID of your my cloud.
You can also backup to your private share by using the mapped drive letter by the WesternDigital discovery application.
The decision would be based on the answer to the following question:
Would I need to do a Bare Metal recovery?
If you answer yes to recovering your whole os and drives from the MyCloud Home you can only use the public share option therefore I would suggest encrypting your backup.
I hope this helps,
Kenza
Hi Guys,
To answer a previous question, a WD My Cloud Home is totally different to a MyCloud and it sounds like WD were relying on some netwroking software that Microsoft has switched off in their later releases after the Creator release that prevents the WD MyDrive from being discovered as a network drive. This does not affect WD My Cloud (no Home) devices
I have just bought a My Cloud Home 6TB to specifically back up my complete computer. I have a C: drive which is a 500GB SSD drive with my Win10 opearting system, Office and a host of other software on it. I then have a 1TB HDD D: drive with my data files on and a new 3TB E: drive which is virtually empty where I want to store all my photos and home movies etc.
I want to use my Acronis True Image 2018 to backup a disk partition image file of my C: drive plus file backups of my D: and E: drives.so that I can get access to the some of these data files over the internet when I am out of my offfice.
I have now got the MyCloud Home visible in Windows explorer and mapped to my Z:Drive by running a program called WD Discovery at startup !
However, I cannot get the WD MyCloud Home visible on my network and cannot connect to it using Windows Explorer or Acronis \\MYCLOUD-last 6 digits of the serial number. Neither Explorer nor Acronis can find it! And that's after enabling SMB 1.0/CIFS File Sharing Support whic is what Microsoft disabled as considered a security threat!
I believe that WD has messed up what was basically a good product in the WD MyCloud...... I would not suggest that anyone buys this device!
Now I am left with an expensive NAS drive that Acronis cannot back up to.
HELP!
Ian Hargraves wrote:Now I am left with an expensive NAS drive that Acronis cannot back up to.
HELP!
Actually, I think Ian gave you the likely answer back in September:
or possibly enter is name at the Top of the destination dialogue box: This happens with my Synology NAS where I have to enter its name
\\DISKSTATION\
I think the default host name for MyCloud is "WDMyCloud", but you can verify that by asking your router to display all attached devices. You will get the IP address that way, too so you can give ATI the IP address instead of the name:
\\192.168.1.123\ or whatever your address is.
Hi Patrick,
Thanks for responding.
As mentioned in my first posting, there are numerous differences between the WD MyCloud and MyCloud Home. One of these is the default name which the online technical manual https://support-en.wd.com/app/answers/detail/a_id/25436/h/p2#subject1 states is:
\\MYCLOUD-last 6 digits of the serial number
Example: \\MYCLOUD-123456
I have tried all this and in fact when I got WD Tech Help to access my computer they could not find it like that!
I have checked my router via a mobile app and it shows me that the MyCloudHome is on 192.168.1.10 and when I type \\192.168.1.10 into my Windows Explorer it shows me the public "share" on the MY Cloud Home.
I have also now found a disk on my network but it is shown as a sub folder on my PC as:
"My Cloud_f9428*************************c (\\Trade********)", where My Cloud_f9428 **** is the redacted name of my cloud drive and Trade-******* is the redacted name of my PC.
In Explorer if I click on the above sub-folder of the cloud drive it shows me both the Family "share" and the new Public "share" that I created for Acronis to back up to, as I read somewhere that it can't back up to the Family share.
Ideally I would have liked to back my operating system C: drive up to a private "share" together with some of my data files and back the rest of my data up to a public share so that I could securely access them over the internet!
OK, so now when I type the IP address into Acronis as the backup location it does allow me to select the Public folder and create a target sub-folder "Acronis Backups" as the destination folder.
However, once the backup is started it comes up with a dialog box saying its starting and that I can close the screen.
Great ... only then it gives me another dialog saying "The last backup has failed. Cannot open the backup." It appears to have tried a few times and now stopped!
When I clicked on the link to the help, under the final dialog, it just took me to an online Acronis article all about "Smart Error Reporting". not very useful!
The other concern that I have is if Acronis did manage to back up to the IP address, what happens if we get a power cut and the router reboots, the WD MYCLOUD Home could get issued with a new IP address......
I have already mapped the MYCloud Home to my Z: drive, or rather it appeared to do that automatically. However, I am not completely sure that this is somehow my old MyCloud 3TB drive mapping....
Looks like one needs a Phd in computer networking to have any chance of getting a WD MyCloud Home working. They definitely didn't say that on the tin!!!!!
Ian Hargraves wrote:In Explorer if I click on the above sub-folder of the cloud drive it shows me both the Family "share" and the new Public "share" that I created for Acronis to back up to, as I read somewhere that it can't back up to the Family share.
Are you saying that you have both a public and a private share on the device? I'm not sure how Explorer can display both, but if that is the case, you are probably running into the Windows restriction that a user cannot have multiple sets of network credentials for the same network device (where a network device is defined by its IP address or host name). And a public share's non-password counts as one set of network credentials. If so, there are a couple ways to trick this restriction.
- You can access one share by host name and access the other by IP address. (For that to work you may have to delete any earlier network credentials you might have tried. I don't remember how to delete network saved credentials in Windows, but in the past I've found it documented on the web.)
- You can define a new name for the device in the Windows hosts file
c:\Windows\System32\Drivers\etc\hosts
For that to work you have to give the device a static IP address.
Having multiple shares on a NAS is kind of a pain for Windows. I gave up and have separate devices for public and private shares.
I get the fact that this is the Acronis Forums but I'm curious as to why someone from the Acronis Engineering and Support team hasn't jumped in here to offer either a solution that makes the WD Cloud Home drive work with a set of clear setup steps, or an admission that Acronis doesn't work with the WD Cloud Home drive because of one or more issues on either side of the problem.
I'm a huge fan of the Acronis software as it has saved my butt at least two different times where my computer's disk drive crashed hard and I was able to recover everything cleanly. But I would like to know the deal with the WD Cloud Home drive. In the meantime I'm sending mine back to Amazon.
I have fixed my problem by adding a new credential.
Robert Smith wrote:I have fixed my problem by adding a new credential.
Hello Robert!
Thanks for sharing what helped you to solve the issue.
Jose Pedro Magalhaes wrote:Robert Smith wrote:I have fixed my problem by adding a new credential.
Jose Pedro...I see you work for Acronis. This guy, Robert, is saying he fixed the problem by adding a new credential, but no details. You work for Acronis and you are the moderator here, but at no point did you jump into the this conversation and tell the people how to fix the problem. Everyone has been having this issue since as early as 2018. I have the same issue with my Acronis True Image software and have given up on trying to fix it. It will not recognize my WD My Cloud Home drive. What is the solution please? Perhaps you can give step by step instructions as to how to get it to actually work.