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can't restore backup from CD through rescue media

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hi,

i made a backup of my pc using the rescue media.

i split it to 6 DVD'S and when i'm trying to restore from it, it give the message that "Cannot find version 1.

i try to search this issue but with no help...

0 Users found this helpful

Roei, welcome to these public User Forums.

Sorry but very few users store their backup images on optical media such as DVD's, and this is something that I have never used since the time when a complete backup could actually fit on a single DVD or CD.

Hopefully your DVD's are all labelled or numbered so that you know exactly which one is which in the correct sequence they were written.

You obviously need to have the capability to connect 2 optical drives to your computer - one to boot from for your Acronis Recovery CD, and one to have your first DVD stored in for Acronis to read the first data from.

The recovery process will want to read from each of the DVD's in the backup image sequence and may want to do this more than once.

If you still have an issue, then I can only recommend contacting Acronis direct via a Support Case though you may need to use the Acronis Pay Per Incident service if you do not have a supported version of Acronis True Image such as ATI 2019 currently.

See KB 2703: Purchasing Acronis Support Program

thanks for the reply,

i did try to use 2 optical drives but it didn't work...same error again.

i will try to contact them...