Clone Disk vs. Universal Restore?
I have two Win 10 laptops from different manufacturers; one smaller screen for travel and the other one with a larger screen for home use. The content of each laptop is almost identical. The bigger screen laptop functions perfectly but apparently has hard drive errors that prevent or hamper backups. Acronis has yet to resolve. Full disk backups are performed without issues on the smaller screen laptop. I'm considering universal restore from "smaller screen" to "larger screen" or perhaps cloning disk of "smaller screen" to use on "larger screen". Is either choice workable for me and if so, what are the merits of both?


- Log in to post comments

From littleneil by private message:
Thank you for your response, however, the issue is a little more complicated. Large screen hard drive failed three days ago and was replaced! Before replacement I attempted backup and it failed. I attempted Universal Restore from small screen (to big screen) and believed I was successful since OS functions and all programs and folders are in place and functioning. The new internal Seagate big screen drive is fully functional without error. EXCEPT TI 2019 is not capable of completing its full disk backup on the disk. Acronis remote control techs have not been able to solve issue. So now am considering another universal restore from Small Screen ASUS to big screen Dell. BTW I have lost contact with Acronis technical support chat system for 24 hours??
Thanks for the private message but please reply by the forum instead of using such private messages unless there is something that actually needs to be told in private.
First comment: please ignore using Universal Restore at this time - this should not be needed with your Windows 10 and could confuse things rather than helping.
Next comment: if your new internal Seagate drive in the large laptop if fully function without error, then lets work with you from that point instead of starting all over again with another restore from your smaller ASUS laptop.
Final comment (for now): If the core issue outstanding here is that ATI 2019 cannot complete a full disk backup (of the new Seagate drive), then this is where we need to focus.
What symptoms are you seeing, what error messages given etc?
What exactly are you including in the Source data selection for the backup?
How are you performing the backup? Is this from within Windows or using Acronis Rescue Media?
Please download the MVP Log Viewer tool (link below) as this will help you to access the log file created by the problem ATI 2019 backup task, then you can either post a copy of the log contents, or else zip up the log file and attach it to this forum post using the File > Upload button provided.
- Log in to post comments

Data on the new Seagate hard drive (large screen) is approximately 65GB in size. I attempt to perform a full disk back up on the drive to a plugged in external hard drive - using Windows 10 ATI 2019. Smaller sized backups on selected files and folders have also been tried (with similar results). The back up begins as usual and continues until nearly complete then stops...indicating "Failed to open data stream" producing (eg.) a 62GB or 63GB archive file on the external hard drive. And ….another backup begins then immediately until it stops prematurely, and produces yet another smaller archive file on the hard drive-- and the process continues again and again. Acronis rep told me during a remote session that he changed a script file somewhere hoping it would change the out come. It did not. The rep also looked at a lot of "stuff" during the remote session and told be the new drive had some errors? The rep didn't say what. I will work on the Log file.
- Log in to post comments

Thanks for the update - the log file should be interesting to see and will give us more information on the error being reported by ATI.
What type of external drive are you using and how is this connected?
Eg. Is this a USB 2.0 or USB 3.x drive, and if the latter, what type of USB port is it connected to?
USB 3.x drives should be connected to a USB 3 port as they require approx 50% more power than is supplied by a USB 2 port unless the drive has its own separate power supply.
It is recommended to connect such drives to the rear ports on a desktop system as these are directly soldered to the computer motherboard unlike ports on the front or top of the case which use internal cables to the motherboard.
You should also check your Power Options settings to ensure that USB Selective Suspend is not enabled for the backup drive, as this can come into effect during times when Acronis is packaging data before writing to the drive.
- Log in to post comments

External hard drive is 1TB 3.0 Toshiba plugged into a 3.0 USB port on the large screen. Selective Suspend has been disabled. 6 plus archive files have been created on the external hard drive and that process is presently continuing. I created a Log Viewer but I don't know what to do with it has scrollable data on top in a smaller box and more data in a smaller box below. Looking at it on the large screen now?!
- Log in to post comments

When you have the MVP Log Viewer open, click on File >> Save As Log File (as shown below) then zip the log file and attach to this forum topic using the File > Upload option.
Note: You may want to save 2 or 3 of the most recent ti_demon_ log files shown in the default view of the viewer and zip these all together, as this will show what error keeps occurring to cause the backup to keep repeating itself.
The other suggestion here, is to edit your Backup task >> Options >> Advanced >> Error Handling settings, as these will be why the backup keeps retrying over and again! I use the settings shown below to avoid this type of repeat retries, i.e. all options deselected!
- Log in to post comments

Hope this is successful. Doing this kind of thing is not one of my regular activities on a PC.
Attachment | Size |
---|---|
494821-166248.log | 5.52 KB |
- Log in to post comments

Sorry, there seems to be a problem with file attachments in the forum today, yours is the second topic where log data is showing a '403 Forbidden' error when I try to view or open it!
- Log in to post comments


2 choices here, either wait for the forum file attachments issue to be fixed, or else copy & paste the text from the log messages (lower panel in the MVP Viewer tool) into the thread as you do with normal posts.
- Log in to post comments

2019-04-06T13:40:21:790-04:00 8572 I00000000: -----
2019-04-06T13:40:21:790-04:00 8572 I00000000: ATI Demon started. Version: 23.5.1.17750.
2019-04-06T13:40:22:238-04:00 8572 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2019-04-06T13:40:22:238-04:00 8572 I00640002: Operation MELANIEDELL started by schedule.
2019-04-06T13:40:23:799-04:00 8572 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2019-04-06T13:40:23:804-04:00 8572 I013C0000: Operation: Backup
2019-04-06T13:40:23:804-04:00 8572 I0064000B: Priority changed to Low.
2019-04-06T13:40:24:116-04:00 8572 I000B03F0: <bold>Create Backup Archive</bold><endl/><tabpoint value=30><indent value=4>From: <indent value=10><textcolor value="navyblue"></textcolor></indent><indent value=4><endl/>To file: <indent value=10><textcolor value="navyblue">"D:\MELANIEDELL.tib"</textcolor></indent><indent value=4><endl/>Compression: <indent value=10><textcolor value="navyblue">Normal</textcolor></indent><indent value=4><endl/>Exclude: <indent value=10><textcolor value="navyblue">Files matching mask</textcolor></indent><indent value=4><endl/>Match criterion: <indent value=10><textcolor value="navyblue">hiberfil.sys, pagefile.sys, $Recycle.Bin, swapfile.sys, System Volume Information, *.tib, *.tib.metadata, *.~, *.tmp, C:\Users\littl\AppData\Local\Temp, C:\Users\littl\AppData\Local\Microsoft\Windows\INetCache, C:\Users\littl\AppData\Local\Mozilla\Firefox\Profiles\*\cache2, C:\Users\littl\AppData\Local\Mozilla\Firefox\Profiles\*\OfflineCache, C:\Users\littl\AppData\Local\Opera Software\Opera Stable\Cache, C:\Users\littl\AppData\Local\Opera Software\Opera Stable\Media Cache, C:\Users\littl\AppData\Local\Google\Chrome\User Data\Default\Cache, C:\WINDOWS\CSC</textcolor></indent><indent value=4><endl/></indent><endl/>
2019-04-06T13:40:24:351-04:00 8572 I000101F8: Pending operation 173 started: 'Creating partition image'.
2019-04-06T13:40:24:866-04:00 8572 I000101F8: Pending operation 173 started: 'Creating partition image'.
2019-04-06T13:40:25:321-04:00 8572 I000101F8: Pending operation 173 started: 'Creating partition image'.
2019-04-06T13:45:59:792-04:00 1652 I00640000: Writing incremental version to file: MELANIEDELL_inc_b1_s4_v1.tib
2019-04-06T13:46:24:133-04:00 8572 I000101F8: Pending operation 173 started: 'Creating partition image'.
2019-04-06T13:46:24:403-04:00 8572 I000101F8: Pending operation 173 started: 'Creating partition image'.
2019-04-06T13:47:09:571-04:00 8572 I000101F8: Pending operation 173 started: 'Creating partition image'.
2019-04-06T13:47:12:401-04:00 8572 I000101F8: Pending operation 173 started: 'Creating partition image'.
2019-04-06T13:47:12:792-04:00 8572 I00100000: Volume '\\?\Volume{fefe22d5-3ee8-499c-9112-94a2eabc4b8e}\' has been backed up using the Express Backup method.
2019-04-06T13:47:12:792-04:00 8572 I00100000: Volume '\\?\Volume{71b9efcc-0552-4155-ab13-dae0779fec63}\' has been backed up using the Express Backup method.
2019-04-06T13:47:12:792-04:00 8572 I00100000: Volume 'C:' has been backed up using the Express Backup method.
2019-04-06T13:47:12:792-04:00 8572 I00100000: Volume '\\?\Volume{6523608e-8017-4b9b-88b5-241576c81d61}\' has been backed up using the Express Backup method.
2019-04-06T13:47:12:792-04:00 8572 I00100000: Volume '\\?\Volume{49879e64-2953-46fa-8733-ffe6d6c4f366}\' has been backed up using the Express Backup method.
2019-04-06T13:47:12:808-04:00 8572 I00640000: The following backups have been successfully created:<endl/>"D:\MELANIEDELL_inc_b1_s4_v1.tib"
2019-04-06T13:47:13:151-04:00 8572 E01E5000E: Error 0x1e5000e: Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Add existing backup' and recreate the backup settings.
| trace level: error
| line: 0x6d5b4dcc0ba14535
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_operation_clone.cpp:1847
| function: TrueImage::Archive::CloneArchiveOperationImpl::DoPrepare
| line: 0x6d5b4dcc0ba14535, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_operation_clone.cpp:1847, TrueImage::Archive::CloneArchiveOperationImpl::DoPrepare
| $module: ti_demon_vs_17750
|
| error 0xb03e9: Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Add existing backup' and recreate the backup settings.
| line: 0x6d5b4dcc0ba14535
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_operation_clone.cpp:1847
| function: TrueImage::Archive::CloneArchiveOperationImpl::DoPrepare
| line: 0x6d5b4dcc0ba14535, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_operation_clone.cpp:1847, TrueImage::Archive::CloneArchiveOperationImpl::DoPrepare
| $module: ti_demon_vs_17750
|
| error 0x1e5000d
| line: 0x6d5b4dcc0ba1447a
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_operation_clone.cpp:1660
| function: TrueImage::Archive::CloneArchiveOperationImpl::InsertArchiveInfo
| line: 0x6d5b4dcc0ba1447a, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_operation_clone.cpp:1660, TrueImage::Archive::CloneArchiveOperationImpl::InsertArchiveInfo
| $module: ti_demon_vs_17750
2019-04-06T13:47:13:557-04:00 8572 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcec0
| file: c:\bs_hudson\workspace\790\products\imager\demon\main.cpp:714
| function: main
| line: 0x9f2c53c72e8bcec0, c:\bs_hudson\workspace\790\products\imager\demon\main.cpp:714, main
| $module: ti_demon_vs_17750
- Log in to post comments

Thank you for the log file information, this shows the following key lines:
2019-04-06T13:47:12:808-04:00 8572 I00640000: The following backups have been successfully created:<endl/>"D:\MELANIEDELL_inc_b1_s4_v1.tib"
2019-04-06T13:47:13:151-04:00 8572 E01E5000E: Error 0x1e5000e: Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Add existing backup' and recreate the backup settings.
The above shows that the actual Incremental backup task has completed successfully and that the error that follows is for a further action being performed.
The first check point now is to see if you have set the Options >> Advanced >> Validation settings to perform a validation action as part of the backup task?
If you do have validation set, try disabling this for the task. If you do not have validation set, then the other area to check is on the Backup scheme page for your Automatic cleanup settings, if set?
Automatic cleanup would normally show as Consolidation in the log file messages, but could be worth trying with this turned off to see if this is involved here?
- Log in to post comments

Big Screen seems to be working OK now. No more recurring backup after backup. One reason may be due to changing the backup schedule to (don't schedule) and the scheme to "full". One anomaly I am noticing with the Big screen backups is : I'm not given an option to "validate" (using the down arrow) like our two other machines? Checking " Validate backup when it is created" gets the task done however. Thnks for all the help.
- Log in to post comments