Email messages not being received since November 11
I noticed that I have not received any daily email message since November 11. Prior to that date I had been getting the messages regularly ever since I installed Acronis True Image. Backups are occurring, just no more emails.
So, I went to the Email Notifications settings page (via the head icon top right of page) and noticed that the settings had been blanked out. I re-entered them and tonight still no email, although the settings are correct.
@Steve: Thanks for the reply. Making "all the task settings to be reset to defaults" is a pretty serious error for Acronis to inflict on its users! Smacks of no/poor regression testing which is not the sort of amateurish performance I'd expect from a backup software company such as Acronis.
That said, as I mentioned, I did reset my email options via the 'person head icon' (I trust you know what I mean by that) but still no emails.
(duplicate post)
PS: I am backing up to a local USB drive, I don't (as yet) use the Cloud.
Jim, setup the notifications in each backup task rather than using the 'global' notifications settings (which isn't working for most users!).
See KB 59265: Acronis True Image: how to set up email notifications about backup status - for more information.
Thanks again.
I tried that and when I select OPTIONS I get an error message: "Failed to open backup H:\OWNER-PC_full_b47_s1_v1.tib. Make sure the backup location is accessible and contains all versions of the backup" ... which is nonsense because I can see that drive and file via Windows Explorer.
"More information about this error and solutions may be available online in the Acronis Knowledge Base. To access the online resource manually, enter the event code at: https://kb.acronis.com/errorcode/Event code: 0x01E50005+0x01E50015+0x01E5001A+0x0004000E"
I then follow the tip to lookup the error code on the KB and I get: "There is no information about this error available now. "
This is like working with some Chinese software seller on eBay. What a joke!
Jim, try doing a Validation for your backup task and if it gives the same error / take the option to ignore it and see if that helps?
Yes, I had tried Validation and I get the same error messages. Clicking Ignore also results in same error message. Nuts!
Jim, this looks to be the same issue as raised in your other open topic here for ATI 2019 says USB HDD not found ??? - as if the drive cannot be found, it stands to reason that neither can any of the files stored on that drive be found either!
Steve Smith wrote:Jim, this looks to be the same issue as raised in your other open topic here for ATI 2019 says USB HDD not found ??? - as if the drive cannot be found, it stands to reason that neither can any of the files stored on that drive be found either!
Different symptoms. Note that until yesterday, the backups were being performed but no emails were being sent/received since November 11, so it was finding the HDD alright until yesterday.
My email account information was wiped out by an Acronis software update. I re-entered it and am now receiving emails again.
Jim, the backup settings loss issue should now be resolved and had hit thousands of users across ATI 2017 thru' 2020 versions, including myself and my computers. Please check any other settings along with those for email Notifications that may have been reset for your tasks.
I also had set-up my email notifications in my Account and lost them when I guess the Acronis server glitched. Now I am set-up instead using the "in-backup" setting instead of my Acronis account (cloud). It's a PIA to have to enter all the creds for every backup task, but I've never liked dependence on the Cloud for stuff so will continue to do this for new backups I might create in the future.
It doesn't feel like this has anything to do with ATI not finding backups on a USB drive though.