Error 0x180021: Unable to mount the source .wim file.
Hi
I have just purchased an asus laptop win10 with a ssd drive.
one of the first things i decided to do was a drive image. I am trying the 30 day trial and have not backed up yet as when i try to create a recovery usb i get unable to mount wim file. i also tried create iso and same error. i turned off safeboot in bios and the same.
here is the log (i think)
2019-01-13T01:35:06:084+00:00 11868 I00000000: -----
2019-01-13T01:35:06:084+00:00 11868 I00000000: Application started. Version: 23.4.1.14690.
2019-01-13T01:35:06:662+00:00 11868 I00000000: GetDisplayInfo succeeded: DPI: 96, scaling: 100%. Monitors: Resolution: 1366x768, work area: 1366x728, physical DPI: 101.
2019-01-13T01:35:06:662+00:00 11868 W00000000: EnableHiDpiScaling - console doesn't fit monitor resolution with system scaling. Set scale to 1.
2019-01-13T01:35:35:669+00:00 9992 I00180000: Bootable media type: WinPE-based media with Acronis software
Target media: removable disk
2019-01-13T01:35:35:701+00:00 9992 I00180000: Copying source .wim file...
2019-01-13T01:35:36:757+00:00 9992 I00180000: Mounting .wim file...
2019-01-13T01:35:37:305+00:00 9992 E00180000: Error 0x180021: Unable to mount the source .wim file.
| line: 0xaa76ebb96e7153b9
| file: c:\bs_hudson\workspace\646\products\imager\home\builder\logic\impl\utils_winpe.cpp:1767
| function: TrueImage::MediaBuilder::WinpeMediaBuilder::ProceedWithWIM
| line: 0xaa76ebb96e7153b9, c:\bs_hudson\workspace\646\products\imager\home\builder\logic\impl\utils_winpe.cpp:1767, TrueImage::MediaBuilder::WinpeMediaBuilder::ProceedWithWIM
| $module: ti_managers_vs_14690
|
| error 0xfff0: The system cannot find the path specified.
|
| line: 0xaa76ebb96e714e15
| file: c:\bs_hudson\workspace\646\products\imager\home\builder\logic\impl\utils_winpe.cpp:323
| function: `anonymous-namespace'::WIMMounter::MountWIMImage
| line: 0xaa76ebb96e714e15, c:\bs_hudson\workspace\646\products\imager\home\builder\logic\impl\utils_winpe.cpp:323, `anonymous-namespace'::WIMMounter::MountWIMImage
| code: 0x3
| $module: ti_managers_vs_14690
2019-01-13T01:35:50:367+00:00 10976 I00000000: -----
2019-01-13T01:35:50:367+00:00 10976 I00000000: Application started. Version: 23.4.1.14690.
2019-01-13T01:35:50:539+00:00 10976 I00000000: GetDisplayInfo succeeded: DPI: 96, scaling: 100%. Monitors: Resolution: 1366x768, work area: 1366x728, physical DPI: 101.
2019-01-13T01:35:50:539+00:00 10976 W00000000: EnableHiDpiScaling - console doesn't fit monitor resolution with system scaling. Set scale to 1.
2019-01-13T01:36:44:272+00:00 12760 I00180000: Bootable media type: WinPE-based media with Acronis software
Target media: ISO file
Image location: D:\temp\AcronisBootablePEMedia.iso
2019-01-13T01:36:44:303+00:00 12760 I00180000: Adding MS loader...
2019-01-13T01:36:44:303+00:00 12760 I00180000: Copying source .wim file...
2019-01-13T01:36:45:303+00:00 12760 I00180000: Mounting .wim file...
2019-01-13T01:36:45:849+00:00 12760 E00180000: Error 0x180021: Unable to mount the source .wim file.
| line: 0xaa76ebb96e7153b9
| file: c:\bs_hudson\workspace\646\products\imager\home\builder\logic\impl\utils_winpe.cpp:1767
| function: TrueImage::MediaBuilder::WinpeMediaBuilder::ProceedWithWIM
| line: 0xaa76ebb96e7153b9, c:\bs_hudson\workspace\646\products\imager\home\builder\logic\impl\utils_winpe.cpp:1767, TrueImage::MediaBuilder::WinpeMediaBuilder::ProceedWithWIM
| $module: ti_managers_vs_14690
|
| error 0xfff0: The system cannot find the path specified.
|
| line: 0xaa76ebb96e714e15
| file: c:\bs_hudson\workspace\646\products\imager\home\builder\logic\impl\utils_winpe.cpp:323
| function: `anonymous-namespace'::WIMMounter::MountWIMImage
| line: 0xaa76ebb96e714e15, c:\bs_hudson\workspace\646\products\imager\home\builder\logic\impl\utils_winpe.cpp:323, `anonymous-namespace'::WIMMounter::MountWIMImage
| code: 0x3
| $module: ti_managers_vs_14690
Attachment | Size |
---|---|
ti_media_builder.0.log | 3.44 KB |


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