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Error while checking the metadata integrity of points in time (PITs) in the archive.

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Hi all,

I ran the backup for the first time and got this error message: "Error while checking the metadata integrity of points in time (PITs) in the archive."

I checked backup file and the process seemed to be successful but a separate validation said it was corrupted. And also the automatic clean up feature doesn't work.

Appreciate your help.

Best regards,

Jake

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Jake, welcome to these User Forums.

Can you post the complete backup & validation task logs so that we can see this issue in context please?

Download the MVP Log Viewer tool to make accessing / reading the logs easier - link below.

Jake, thanks for the log files.  These show 2 successful backups to your network location but the third log shows the error when attempting to validate the network based archive file.

25/09/2018 10:54:39 :191  Operation Backup validation started manually.
25/09/2018 10:54:40 :428  Priority changed to Low.
25/09/2018 10:55:00 :848  Validate Backup Archive Location: \\10.22.2.202\SGRND_Backup\Backup Images\SGRND07\SGRND07_inc_b1_s11_v1.tib
25/09/2018 10:55:00 :851  Pending operation 4 started: 'Validate Backup Archive'.
25/09/2018 10:56:03 :736  Error 0x101f6: Error while checking the metadata integrity of points in time (PITs) in the archive.
25/09/2018 10:56:03 :836  Error 0x13c0005: Operation has completed with errors.

I suspect that this is an issue triggered by the remote location of the archive file being validated.

If you try validating any local / external Acronis backups, I would expect that this error would not be shown.

The validation task has to read the archive file contents into the computer memory in order to recalculate the checksum information for the archive and compare this with the embedded checksum value.  Doing this across the network can contribute to issues with validation and also with mounting archives etc.

If this is a concern, then I would recommend opening a Support Case directly with Acronis and let them review this topic, plus collect more specific diagnostic data for investigation.  This will most likely include needing to capture a Wireshark trace of the validation process to see the exchange of network protocols and data.

Hi Steve. Thanks a lot for the suggestion. I'll contact tech support soon and update if there is progression. Cheers!