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Failed to back up on first attempt on iMac

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True Image seemed to be capable of doing everything I want; backing up from an external drive as well as from some specified folders on my hard disk. Easy to set up and apparently easy to run. Unfortunately at first attempt it failed some 2 hours in and now when I try to back up it simply says "Failed to run the task: An error occurred while enumerating the task". Some (presumably partial) back up files are on my back up disc but clearly not everything.

I have contacted Acronis but after 4 days there is still no response and I am concerned that this has simply been a complete waste of money.

This is presumably a relatively simple task for software to perform, so I do not see why there is such a problem here. Any ideas?

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Martin, I can only suggest you send a private message to Renata Gubaydullina | Product manager, Acronis True Image and ask her to review why your support case has not been responded to?

You should cross reference your forum topics plus share your Support Case number.