Large mp4 (h.264) files occasionally corrupt upon recovery from cloud folder backup.

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I'm using Acronis True Image 2019 and Windows 10 with the latest updates.  I have a large folder containing about 200GB of data (mostly personal pictures and video I don't ever want to lose).  I regularly back up this folder to both the cloud and my own external drive.

The problem is the issue isn't easy to reproduce as it seems to occur at random.  I saved an example of a large mp4 file I recovered from both the cloud and the external drive backup.  Both files play, so the file header information is in tact.  However, the file recovered from the cloud has periodic "glitches" (blocky segments where the playback suddenly cuts).  The glitches occur at intervals of around 20 seconds.  Oddly, the audio stream isn't effected, only the video.  I saved the files and uploaded them to the support staff via ftp server.  They viewed the files and confirmed that the file downloaded from the cloud was indeed corrupt.  I have also confirmed that both the source file and the file recovered from my external drive are not corrupt.

Anyways, they asked me to create a completely new backup and I did.  I haven't been able to reproduce the issue (to my knowledge).  Sadly, looking for single corrupt video files in a 200 GB backup is like looking for a needle in a hay stack.  It's a real nightmare.  It isn't easy to reproduce the issue as it seems to occur at random.  I have encountered it a total of 3 times in different incremental backups (though I only saved the files in the one instance).  In every instance I noticed that the "Data Backed Up" on the activity tab was substantially smaller on the cloud backup compared to the physical drive backup.  Support staff keep claiming that this is because cloud folder backups are compressed whereas local backups are not, yet it isn't consistent.  Back when I was using the 2018 version I noticed the size was always exactly the same (physical and cloud "data backed up" on the activity tab were always the same).

The bottom line is now I don't trust Acronis's file compression.  Support staff don't seem to believe me and aren't escalating the issue to people higher up.  My subscription expires in May.  I think I'm going to look for another cloud backup service if there's no resolution to this.  My files are too important to me.

Anyways, any help appreciated.  I mainly just want to know if I'm totally alone in this or if other people have encountered something similar.  I'm at my wits end with the online support.

Tue, 02/19/2019 - 23:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

That's no good if it's repeatable and or happening in the first place!

As much as I love Acronis and have had great success with it, I do have my doubts about the cloud portion as well. I've had cloud backup tasks just go haywire and need to be recreated, but I can't push 600GB of photos and home movies again whenever that happens, so I stopped after the second time it happened.

I've also tested restoring a full OS from the cloud and it would boot fine.  But then I'd repeat and then it wouldn't. The results were a bit mixed and not up to my expectations in my tests.

Granted, I haven't tested in over a year, but that's because I didn't have the best results where I needed them the most from the cloud. Local and NAS backups have been rock steady, but yeah, having off-site too is key for a major disaster. 

One failed recovery is one too many in my book.

Wed, 02/20/2019 - 05:11
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Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks.  I'm really wondering if keeping my subscription is worth it.  I decided to use the product entirely for the cloud backup.  A fast system restore isn't really necessary.  All I really care about is my important files.  I don't use my personal PC for work or business so it isn't critical to have it back up and running instantly after a hard drive crash.  Starting with a factory restore is good enough.  Waiting for all the updates can be a pain but I'm usually back up within a couple days, and the system is cleaner and faster anyways.  I have all my downloaded application installation files, product keys, online account info, etc... backed up in one convenient location so I just reinstall things as I need them.

For now I also have a copy of my backup folder on my OneDrive and set to online only.  I know the OneDrive has it's own problems and files can get lost if the sync service goes haywire.  It would really be nice to have another offsite backup, but I just don't know if Acronis is worth the cost just for the cloud, given that I don't trust their file compression system and there's no option to turn it off.  I know it isn't easy to troubleshoot a bug that's difficult to reproduce, but I'm annoyed at how the support staff don't seem to be taking it seriously.  It's almost like they don't believe me.  At this point I feel like I'm better off just buying a second external HD and storing it at a friend's house.  I've never ever had a problem getting my files back after just plopping an entire folder on an external HD.  It's nice having older file versions saved, but it seems uncompressed is the cheapest and safest way.

Thu, 02/21/2019 - 17:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Yeah, that's a tough call.  If it can't reliably recover these types of files without causing this behavior, can't say I'd blame you.  Been using Acronis for nearly 10 years and it's saved my butt a ton of times.  I can't stand to be down for hours or days and am basically able to get up and running in a matter of minutes with local backups and it's been awesome for that.  

I have had really mixed results with everything cloud that I've tried.  One Drive with the "auto save" feature enabled gets most of the data in a user profile and is pretty reliable, but yeah, it can have sync issues too, but is still nice to have.  Between that and my local backups (and NAS backups), I feel pretty good about my recovery options/chances, but nothing is 100% full proof.

I wasn't impressed with other cloud backup apps either (I haven't tried them all and won't list the ones I have used, it's not the most in depth list in the world either).  It just seems like something always happens eventually where a backup has to be recreated because it gets out of sync or starts acting "wonky" or has issues like you're seeing where recovering exactly ends up being problematic. 

I don't think I'll ever trust Cloud as my primary backup option, but can handle it being a secondary or final recovery resort if I lose everything else locally.  For the most part, you just have to try and diversify as much as possible (based on cost and ease of use) so that you have options when you need to recover. 

For reference, this is what I go through for my own peace of mind.  Everyone will have their own priorities, needs, and limitations based on time for managing, storage space and cost though :)

---------------------------------------------------------------------

- I backup my OS and profile data daily to an internal 4TB drive and a 4TB NAS using 4 different backup applications (Acronis being the primary).  I stagger those backups by frequency, time and type (inc and diff) to diversify as much as possible.

- I use OneDrive for profile data offsite since it's a frequent sync

- I use Acronis Cloud for profile data offsite on a daily basis

- I take a weekly (sometimes monthly) offline backup of my OS and profile data to an external USB drive and keep it offline in a safe to avoid ransomware and hopefully protect against some disasters

- I take a weekly backup of my photos/home videos, music and software repository to the internal 4TB drive and again to my 4TB NAS on different schedules - all with Acronis.  

- I take a monthly backup of my photos/home movies to an external USB hard drive that goes into the safe in hopes of protection from some disasters - all with Acronis.

- I used to use Acronis Cloud for the photos and videos, but it takes days (weeks sometimes) to upload it all (600GB) and since it got corrupted twice (over time), I gave up.  It was too time consuming and frustrating when it failed although, if it had been strictly set and forget, would have been a great.  Again, this isn't the only product I had issues with this happening though (2 others had similar issues). I may give it one more try, but am dreading the upload time it's going to take, especially since it prevents other Acronis jobs from running while it is active.  It also puts a dent in my monthly Comcast upload usage, but has never taken me over my limit.  I think I'll try it one more time though, but if it has any issues at all, that will be my very last attempt with it.

Thu, 02/21/2019 - 17:38
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.