Long time problem Activating ATI 2019
I have a Win7 desktop and a Win10 laptop. I have 5 licenses for ATI 2019 Advanced. Both computers had 2018 running. I upgraded them both months ago. The laptop activated without a problem. They both are on wired lan connections through the same router/firewall. The Win7 machine always failed with a 'no internet access' message. While this was occurring I could logon to Acronis MyAccount and see my products.
I spent over a hour with customer support and they controlled my Win7 machine remotly and collected logs and sniffed packets and were going "to send it to the development team". Never got a solution that way. While customer support was talking to me I told him several times, he observed it remotely also, that the error was coming back so fast that I doubted it was actually accessing the internet. I also told him that the tray network icon had a yellow bang, which was a error. I spent a lot of time trying various suggestions from Technet to clear the yellow bang. Nothing worked.
It really seemed to me that the ATI activation process was reading a Windows 7 flag for internet access but wasn't actually trying to access. I had also used the Acronis tool, AcronisCloudEU1Check.exe, while the problem was occurring and it succeeded on all checks.
Finally today after months of giving up, I decided to try a Safe Boot with networking. The network tray icon had no yellow bang and low and behold ATI activated. Having spent hours online in forums with Win 7 networking experts I have found that some installations just can't get the bang to go away with a normal boot. BTW, even while the bang occurs I can access the Microsoft site that MS uses on boot to verify internet connections.
Bottom line, ACRONIS try to actually connect, don't just read the dumb flag!!!!!!!!!!!
