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Multiple drives and error message plug in the hard drive which contains the backup data

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Hello community,

i have acronis true image 2019 and 4x USB Harddrives

i want a full backup every day on one of these drives.

i have make a backup plan for every drive to backup every day. There is always only 1 drive plugged in.

But i received a error: plug in the hard drive which contains the backup data

But the drive was plugged in.

can somebody help me? i called already the sales department before i buy acronis true image 2019 and they tell me that multiple external USB drives are supportet

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1.jpg 67.66 KB
2.jpg 52.42 KB
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Alper, support for using multiple different backup drives is only possible when using separate backup tasks for each different drive.  You cannot switch the backup drive for a single task.

Your screen images show that you have created a 253.5 GB backup on your G: drive on 1st March yet the second screen image shows that you have 465.6 GB free space out of 465.8 GB total space on the G: drive, hence ATI cannot find the backup image file created for this task and it is not possible for it to be present on the drive when the drive is empty!

If this is the same G: drive used on 1st March for this task, then the backup has been deleted from the drive, or else this is not the same drive for this task.

It looks like he does have the correct method for backing up to each USB drive as it's own task. 

But as Steve points out, in screenshot 1 it says there is a backup of 261.5GB made previously on G:, but in screenshot 2 it shows that G: has 465GB free of 465GB available.  So I'd also agree that it's not the same disk, or the backup that was previously created has been deleted or manually moved and Acronis can't find the original backup to continue with.  

I realize that the OP also says only 1 drive is ever plugged in at a time.  However, I wonder if it some point, another USB drive (thumb drive or something) wasn't also plugged in and changed the drive letter of the external hard drive volume as a result.  Windows can only ever have one drive with a volume letter in use, so if something has taken that letter already (perhaps a flash drive) and then the external is connected, it would receive the next available letter and would retain that letter the next time it is plugged in, even if nothing else is that time.  Just a theory.

The last suggestion... I notice that all 4 backup jobs are named exactly the same as Hauptcomputer_V.  This is probably a bad idea.  I would rename each one slightly so that the backup name corresponds with the backup drive it's used for - that way there is no confusion with the backup jobs all trying to use the same name.  

As a recommendation, change each instance of the backup name Hauptcomputer_V to something like 

G_Hauptcomputer_V

H_Hauptcomputer_V

I_Hauptcomputer_V

J_Hauptcomputer_V

or whatever you want - just so that each one has a unique name to differentiate the task not just by the destination drive, but by the task name itself.