My Files to Acronis Cloud ...operation has been stopped

Definitely something weird going on; it is reporting 1Tb of 1TB free, which cannot be correct given the size of the existing backup. (Am I correct in assuming that the backup has succeeded in the past? Please confirm this.)

Have you looked in the Online Dashboard to see what is reported? Download the MVP Log File viewer (click on MVP User Tools and Tutorials on the in the right-hand column (adjacent to this post), there may be more information there.

I assume you are using ATI 2019, in which case my I suggest that you repost to the ATI 2019 forum. If it for some other product please repost in the appropriate forum.

Ian 

[ Moved the topic to Acronis True Image 2019 Forum]

As per the records on our internal systems, there are only 21 GB used out of 1 TB, might be a connection issue between Cloud and desktop installation. In addition to Ian's suggestion, I'd also recommend following the troubleshooting steps from 61927: Acronis True Image: troubleshooting issues with backup to Acronis Cloud

Thanks Ian and Ekaterina.

" Have you looked in the Online Dashboard to see what is reported? "

As of this morning, see the latest error message.

" Download the MVP Log File viewer "

Did. and I do not know where the file ' Documents\TrueImageLogs" as the file TrueImageLogs seems missing from any of my HDD's or SSD's for that matter .

"I'd also recommend following the troubleshooting steps from 61927: Acronis True Image: troubleshooting issues with backup to Acronis Cloud"

followed the suggestions .. log out / Rename,  Restart, Log in, Try to run the Backup ... same result. Error's out.

BTW, how do I run Spell-Check in this "comment/reply pane? My FireFox browser is refusing, though some typo's are red-lined

> BTW, how do I run Spell-Check in this "comment/reply pane? My FireFox browser is refusing, though some typo's are red-lined

You need to keep pressing Ctrl when right-clicking the marked word 

Again, from another attempt

----------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------

Please download / use the MVP Log Viewer tool - to use this, simply run the tool, no install needed, and it will find the logs for you and display the most recent one by default.

Without the log detail it is very difficult to help further, so the alternative is to open a Support Case direct with Acronis Support and work with them on this issue.

Hopefully the log will help.  In the past, I had an issue with a backup script to the cloud that failed because the encryption password just disappeared out of the script!  I don't know how or why, but it did and then it could not authenticate correctly anymore.  It was not clear that this happened either based on the error and never did get a resolution what caused it.   

However, I did get the backup running again, but restoring a previous version of the script file (from a date I knew it was working correctly.  When I compared them, the information highlighed in the examples below were different and the old one that worked had an ecnryption key and the current one that was not working did not.  You may want to try restoring an older version of the specific backup script file - you can find them in ProgramData which is a hidden share by default.  In order to make any changes, you'll need to stop Acronis services in computer management, then restore an older (and known to be good script file), then reboot the machine and try to backup again.

I realize you need the "MVP Tools readout .. however, as I said before, I run your "tool" and it fails at startup. There are apparently no Logs to be read. Thus, for some strange reason, the MVP tools has an unhandled exception cuz it can't find the logs which don't exist.

Please tell me where the logs are and I will dutifully mash them with the 'tool'

meanwhile for a few weeks I can not get Acronis to upload a backup to the cloud without generating a mystifying error.

thank you.

Re you using "Run as administrator"?

And which version? The creator of the tool hasn't been active in awhile. However, it's running fine for most people .granted, as Ian pointed out, should be launched with with right click and "run as administrator" even if logged in with an admin account. And the current version is needed for 2017 and newer.

Please download the MVP Log Viewer from the Community Tools page.

All the logs are found in the C:\ProgramData\Acronis\ folder path but are spread around in various different sub-folders and not easy to read in their raw XML format.

Another alternative here is to run the Acronis standalone System Report tool which will create a zip file capturing all of the logs, but if the zip is larger than 2MB you would need to provide a shared link to the file using such as Dropbox, etc.

I deleted the "Backup" schema. Then I just re-entered the previous source(s) and target ... Success!

thanks