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My version of Acronis 2019 will install but wont run.

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I have an account and a key. When I install my 2019 version it says version 2020 is not installed. This is after logging in and getting the download link from my account. I have uninstalled several times, it makes no difference. Please assist. 

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Stuart, welcome to these public User Forums.

If you are seeing messages referring to ATI 2020 then I would suspect that your license key is for that version, not for ATI 2019.  License keys are only valid for one version - the one they were issued for, they cannot be used with other versions of ATI.

If you have ATI 2019 registered in your Acronis Account, then you should also have a valid license key for that version.

Note: try signing in to your Acronis Account on the Account page of the installed ATI application - this should automatically pick up the correct key needed, if one is available.