PRODUCTS screen is blank after logging into Acronis Account
Instead of displaying a list of the products that I have purchased, the PRODUCTS screen is blank, and
showing the 'egg timer' it was like this for more than a minute.
I have clicked on support, and then clicked on 'raise a ticket', but this just takes me to a blank screen.
Steve, thank you for your reply.
I have recently logged into my account, and the PRODUCTS page was still blank, with the egg timer active.
I left it for 20 minutes, but it was still the same.
I clicked on SUPPORT, Trial / Activation / Pre-sales / Privacy / Licensing question , and then Submit a ticket,
but the screen that was then shown was blank apart from the word Support in the top left hand corner - it stayed like this for over 5 minutes.
Les, drop a private message to Ekaterina (Forum moderator) and she will take a look at your Account or get this issue looked at for you.
Also, check with another browser if you can too. Sometimes, popup blockers or something along those lines are an underlying issue. If it's not working on multiple browsers, it's more likely to be an account issue or an Acronis hosting issue.
It may also be location specific. For example, whenever I log into my account or web base control panel, it is by the Au1 server. There have been instances in the past where different servers have had slightly different configuration resulting in performance differences, so it may be location related.
Just checked and everything is working as expected when I log into my Acronis Account. Just noticed that the URL is given as
https://account.acronis.com/#/products
but the online dashboard is
https://au1-cloud.acronis.com/bc/#m=Resources&s=1&key=all
The latter is much more responsive: with the former I see the rotating circle for a while.
Ian
I usually use Internet Explorer 11, so I logged into my account using Microsoft Edge instead. The blank PRODUCTS page with the egg timer problem still exists, but this time clicking on 'raise a ticket' displayed the form as per usual. I have therefore completed the form and submitted it. I will post again when I receive a reply.
Thanks for the update Les.
Well, that's progress. I don't know if you're up for installing Chrome or another browser to test with as well?
I'm still not a fan of Edge, due to limited ad on support and IE is becoming a dinosaur with security flaw after flaw.
Chrome had it's share of issues too, but is more of variant than IE to edge. Seems like some pages work better in Chrome and some in IE so I do find myself switching every now and then. But as both are working on my system, hopefully they can help sort out the products page for you now!
I tend to only use Firefox as my main browser and these pages show fine in that browser. I don't like or use Edge and haven't used IE for some years now, plus don't use Chrome these days though that used to be the main browser in the past.
I have logged into my account using Firefox; the PRODUCTS page is still blank with the egg timer active,
and when I click on 'submit a ticket' the form is displayed ok - ie the same situation as when I use
Microsoft Edge.
Les, sounds like there is an issue with your Acronis Account here. If your support ticket was raised for this then that should get it resolved, otherwise, send a PM to Ekaterina and she will get it looked into for you.
Just a closing message to say that the problem has now been resolved, and I can see all of my products as per usual, when I log in using Internet Explorer 11, Microsoft Edge or Mozilla Firefox.
Acronis Support replied saying that there was a problem on the server pertaining to my account, which they have now fixed.
Les, thanks for the update and glad to hear all is now resolved for you.