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Question regarding uninstalling ATI 2019

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I need to install a fresh copy of Windows 10 on my wife's PC.  I currently have a 5 license pack, and I'm concerned about loosing a license.  Can I just use Windows to uninstall ATI, then reinstall it?

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Bernard, if you start to exceed the number of installed copies of ATI 2019 then you will be given a message and options on how to move the license from an older system to the new one.

KB 61162: Acronis True Image 2019: "You've exceeded the maximum number of activations for this serial number"

Also, if you go to your Acronis account online, you can Manage your devices and there is a way to deactivate the license for a device.

BrunoC wrote:

Also, if you go to your Acronis account online, you can Manage your devices and there is a way to deactivate the license for a device.

 

I am trying to deactivate a license within my account, but do not see a way to do that.  When the new PC tells me to activate, it will not activate the new one.  I also have a 5 license pack, with now installs on 4 computers plus the new one..

Michael, if you have a perpetual license, then there are no methods provided within your Acronis Account for managing where those licenses are allocated to.

You need to follow the steps given in KB 61162: Acronis True Image 2019: "You've exceeded the maximum number of activations for this serial number"

Steve Smith wrote:

Michael, if you have a perpetual license, then there are no methods provided within your Acronis Account for managing where those licenses are allocated to.

You need to follow the steps given in KB 61162: Acronis True Image 2019: "You've exceeded the maximum number of activations for this serial number"

Yes, I try to follow those instructions, but I get an error message every time when I select  "Move license from another computer." So, I never get the option to deactivate any other computers to free one up. It says "Please check your internet connection and try again." However, I know I have a good connection, it just ran the update and I am for sure online according to Win10.

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Michael, the Acronis activation servers do not work if you are behind a Proxy or using a VPN, so if you have either of these, you would need to temporarily disable it first then try again.

Thanks, I have no proxy or vpn.  I will try turning off my firewall (Norton) and see if that helps.