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Rescue Disk Will not connect to Acronis Cloud or to my NAS

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I have been using Acronis True Image since 2019 and beginning then I had made USB rescue media for each of 4 PCs (all Win10) in my home using the MVP_ATIPEBuilder_v186. Each of the USB rescue media had seemed to work as intended. Boot to USB, select recover, select backup source.

With True Image I had backed each PC up to the Acronis Cloud and to at least one local target, e.g., an NAS or a drive external to the PC. My USB rescue media allowed me to access any of those sources to download a backup for a recovery operation.

Recently I had some issues with Windows Remote Desktop Connection and reinstalled Win10 on 3 systems. Everything seems to be intact now, except for the rescue media for the 3 PC's with new WIN10 installations. The USB Rescue media will not access either the Acronis Cloud or my NAS. All 3 PCs connect wirelessly on my home Wi-Fi to Internet and to my NAS. The one PC with a wired USB external drive will connect to that with the rescue media

The rescue media for my single PC without reinstallation of WIN10 continues to work flawlessly. And when I use the rescue media from one of the other (new WIN10) PCs, it works fine in my PC with the old (up to date) installation of WIN10.

Does anyone have any idea what I'm missing?

Thanks.

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Rodney, welcome to these public User Forums.

Have you tried recreating your rescue media using MVP_ATIPEBuilder_v186 on the problem systems so that it picks up the changed wireless connection information for the same?

Further, with the original rescue media, have you tested using a wired connection to your network to confirm it is the wireless connectivity is the issue here?

Thanks for the response, Steve.

Yes, I created each of my rescue media on the PC for which they are intended using MVP_ATIPEBuilder_v186.

I also created "Advanced" rescue media using the Acronis Media Builder. They appear to have very similar content except the MVP media does not have the specific drivers of the PC for which they are intended. I guess the Acronis media just uses some generic drivers.

Neither type of rescue media worked in a wireless environment. However, both types of media worked when I established an ethernet connection for the PC.

I spent 2 or 3 hours chatting with 2 different Acronis technical support agents who were basically insistent that the media should work wirelessly, especially the Acronis Media Builder media.

Finally, a 3rd Acronis tech support agent informed me unequivocally that Acronis rescue media are not intended to work wirelessly, unless, perhaps, you inject custom drivers in the rescue media to recognize and enable your PC to connect to Wi-Fi and your network and the internet in the rescue media environment.

So, I guess that's that. An ethernet connection appears to be required for recovery (because you're not in Windows) but not for backup, because you are in Windows.

That's my story and I'm sticking to it.

Rodney, it is possible to get wireless working in the rescue media but it can be a real pain at times, and you do normally have to inject the necessary wireless device drivers to the media.

All in all, using a wired connection is normally faster, more reliable and simpler for what we both would hope to be a rare necessity!

You could try using the Linux based media. I've seen it work with some WiFi systems. It has a better chance of working with older hardware.