True Image 2019 and Synology NAS
I upgraded from True Image 2018 to 2019, and ever since, have had nothing but problems with the application. Note that I am using a Synology NAS DS213j (OS on it is up to date) for backup storage, so I do not know if these issues are specific to that NAS. My computer and NAS are both on a wired network.
- When I start up True Image 2019 it takes forever. I double click, I see the splash screen, and it stays up for a full minute. Then the splash screen goes away, and nothing appears. No program shown in the taskbar. After about another minute the GUI finally appears.
- When I try to create a new backup, the NAS isn't listed. I have to manually enter the path.
- During backup the application will often just freeze. I have to end the application via Task Manager.
- If I select the "Cleanup" (In the Backup section, click the down arrow icon next to the backup to clean up, click Clean up), and then select what to clean up, the process starts, and then just freezes. Nothing going on. Nothing happening on the NAS, which is up and not asleep. This is still the case after 1 hour. No changes made to the NAS, which is still awake. I have to force quit the application.
As I said, I do not know if these issues are specific to that NAS, but I have reverted to True Image 2018 since 2019 is so unreliable.
Is anyone else out there using this NAS? If so, what is your experience?
Thank you for the response. I will try the clean install and see what happens. Hopefully that will fix it, as 2019 was, as I said, very unreliable, and 2018 worked quite well.
I can confirm that I have had no issues with my Synology NAS (DS414), both during beta testing and with the release version of ATI 2019. I have a different model to Steve so it does not appear model specific. This was with both existing tasks and new tasks.
If you uninstall ATI 2019, save your settings first, then retrieve them once you have reinstalled ATI 2019. I have found that it is best to restart the PC before reinstalling software.
Ian
As an update, I did the clean install, as suggested. TI 2019 Seemed to behave way better. I did not see the long startup delay I was seeing before. I ran a few test backups, using a second hard drive that I have in the PC, and the Synology NAS, and they ran fine. I also tried the Cleanup tool for backups, and that seemed to run OK. Clearly, something got foobared during the upgrade process.
Thank you for your help.
-Saverio
Saverio, thank you for the update, glad to hear that the clean install of ATI 2019 looks to have resolved all the issues you had encountered!
Even though things are working now, I would recommend using the ATI Feedback to report this problem. (No sense opening a problem ticket since you can do nothing to diagnose the problem now.)
Several of us experienced this problem during the ATI 2019 Beta test. I thought the problem had been fixed in the production release of the product but apparently not ... unless you managed to download something earlier than build 13660. It good to know that a clean install of the product fixes the problem.
I know nothing of the internal workings of ATI but I doubt this has anything to do with your NAS. A number of us tested with various Synology NAS drives. The occurrence and resolution of the problem did not involve any changes to the NAS drives (that I am aware of).
That's a good suggestion. I submitted feedback using the "Send Feedback" mechanism in ATI, pointing them to this thread for more details.
And if they look at this thread, I remind them that they were sent multiple System Reports collected during this GUI initialization delay during the Beta test, and I may even still have a Process Explorer trace taken during one of the GUI initialization delays.
I recently purchased Acronis True Image 2019 and a Synology NAS (DS218+). I've had nothing but problems trying to image incremental backups to NAS. Extremely slow, will not perform incremental, first incremental is full and from there on they are all full. I changed the backup to my USB attached Segate 4TB and it works correctly. Full, then incremental. I have an open ticket with support but if someone on the forum knows what might be wrong with me using the Synology NAS I'd appreciate input.
Gary Lawson wrote:I recently purchased Acronis True Image 2019 and a Synology NAS (DS218+). I've had nothing but problems trying to image incremental backups to NAS. Extremely slow, will not perform incremental, first incremental is full and from there on they are all full. I changed the backup to my USB attached Segate 4TB and it works correctly. Full, then incremental. I have an open ticket with support but if someone on the forum knows what might be wrong with me using the Synology NAS I'd appreciate input.
This would probably be better as a new thread since it is a new topic.
I've got a DS218 (rather than a DS218+) and have not had problems with incremental backups. I doubt it's the NAS itself causing the difficulty.
Have you, by any chance, changed and scheduling or backup scheme options after the initial backup to the NAS. Changing some of them causes ATI to start a new backup cycle (or whatever it's called). That would cause a new full backup to be taken. So would changing the destination.