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True Image 2019 Freezes at selection screen

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Trying to back up a new system that we have never had before, and booting True Image from a USB drive (linux) which I have tested on other hardware, and it boots and runs fine. Once you get to the blue screen and can select between Acronis True Image, Acronis System report, etc including the same options for 64 bit, and once this screen loads, the system freezes. I have tried changing BIOS settings, nearly every single one then various combinations. I have also tried booting from other USB ports, and the result is the same. I am not able to find a BIOS update for the hardware, and the version is not that old, 2018. Anyone have any other insight into this? The OS on the system is Linux. How does the Windows bootable do when trying to image a Linux system?

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Jerry, welcome to these public User Forums.

From the ATI 2019 User Guide:

Supported file systems

  • NTFS
  • Ext2/Ext3/Ext4
  • ReiserFS(3) *
  • Linux SWAP *
  • HFS+*/HFSX*
  • FAT16/32/exFAT * **

* File systems are supported only for disk or partition backup/recovery operations.

** File systems are supported only for disk or partition recovery operations (without resizing).

If a file system is not supported or is corrupted, Acronis True Image 2019 can copy data using a sector-by-sector approach.

What file system is your Linux system using here, and is it the only OS on this computer system or is it a dual-boot system?

You may want to consider using Clonezilla for creating a backup of pure Linux boxes.