True Image 2019 Won't Recover a Backup
I loaded a utility from my motherboard, and Windows 10 keeps crashing now. Windows won't let me uninstall it, so I figured I would just recover a backup that is a couple of days old to be easier. That is a laugh.
I load ATI 2019, highlight the backup in the left column, then click on the recovery tab in the top right box. Then I get a popup saying 'cannot find version 6. You may have moved or deleted it.' If I click on the browse box, I can direct True image to the file, but then I get the popup saying that it cannot find the file, the next time I try to recover it.
The file is still there, as well as all the previous versions, but ATI 2019, can't find them, even though I can direct it to the proper location, both in Windows 10, and using the recovery USB stick. How can I recover it? Thanks.
I am using Acronis True Image 2019, Build 13660. There is an update available, but I wanted to do the recovery before I updated it.


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Upgraded to 14110, remade recovery USB, and recovered the backup. Now I hope the rogue motherboard utility was the cause of my random computer crashes and reboots. Thanks Steve Smith
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Good to hear that your recovery went well with the new Rescue Media version, so hope the computer crashes etc are now history!
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