Skip to main content

Trueimage 10 uninstalled but 2019 still tells me to uninstall

Thread solved

I had TrueImage10 installed on Win7.  I upgraded to Win10 and am now trying to install TrueImage 2019.  I uninstalled TI 10 and it is no longer visible as a program or in files, yet when I run the 2019 installer it says "you must uninstall the current program"

Any one have any suggestions?

Thanks

0 Users found this helpful

Stephen, welcome to these public User Forums.

Please download the Acronis Cleanup tool (link below) and run this as Administrator to let it try to remove any residue from your very old ATI 10.0 application.

Restart the computer after using the tool before attempting to install ATI 2019.

Please be careful if making any changes to the Windows Registry.