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TrueImage mounted drive icon persists in Explorer after unmounting

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After unmounting TI backup file Acronis drive icon persists in the system, and when I install another device on the same letter (in my case it is G, the first free letter.), e.g. a USB stick (on the screen), it has the Acronis drive icon, not the default system drive icon. I looked in the registry, there's a key here:

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\DriveIcons\G\DefaultIcon
(C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe).

And it's not deleted after Acronis backup unmount.

Is it a bug?

TI 2019 17750 on Win 10 x64 1903

 

 

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I'm not sure.  I haven't seen that behavior.  Have you rebooted to see if the icon remains the same after a new login and mounting the USB G: again?  It might be cached after mounting for that user logon and possibly fixed with logging out and logging back in (or rebooting).

 

Yes, after rebooting the icon stays the same. Moreover the above registry key remains after reboot, so the icon is not from the cache, the drive has an icon the system tells is to. I think this registry key should be removed after unmount but for some reason it is not. Maybe my Kaspersky (KIS) prevents this, but all the Acronis applications in its settings are trusted.

Yeah, I'm not sure.  My icons change back as expected after mounting.  It could be a system conflict or a bug that triggered under certain conditions which prevented the registry change from reverting back.  You might want to submit in app feedback with a system report and open a technical support case to get it registered with Acronis so that the developers can look into it more.

In the interim, could you manually revert the registry key back to the original icon?  When I plug in USB drives, they do not get a registry entry there.  The 4 that are in the registry are all the SD card reader slots and don't have any registry info in the default either - it is labeled as (value not set).

Export the current regkey for this item (to your desktop or somewhere easy to access), just in case, and either clear out the icon information, or delete the entire key and see if it goes back to behaving normally after that (might need to reboot too).

Yes, actually the bug is easy to correct ) I just deleted this "G" key and the drive icon is back to normal.
Ok, I'll submit this bug to support.

OK, sounds like a simple fix, but definitely odd that it occurred.  I just saw another email note (not yet posted to the forum - probably waiting for approval), where someone else seems to have just experienced this too!  I'll link them to this thread whenever it finally posts.