Trueimage is only marginally reliable
I have used various versions of Acronis TrueImage on my Windows computers for years and have always had the same problems with backups to my home network storage. TrueImage has a hard time finding my network drive and it can spend hours or even days creating a backup or image and then at the end reporting that the backup is a failure. It also "loses" the location of my files about once a year and so I have to "find" them again so backups can resume. Perhaps if I used an attached USB drive for my backups it would be more reliable, but backups are what I use my network storage for. Trueimage doesn't seem to have ever made any real efforts to improve network storage capabilities or any of the other issues I mentioned above (and others I haven't mentioned). Support has been responsive and I believe genuinely interested in helping, but they have never helped solve any of these problems. I wish you would remove all the bloated, unnecessary features from the software and go back to doing only backups - and doing it well! Until then, I will look elsewhere.


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My experience mirrors that of Steve Smith; a too have Synology NAS; the only time I had a problem was when I installed a new router and the IP address changed. I now use device name which avoids that issue.
Ian
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