TrueImageMonitor constantly writing to Tnd log files
Since installing TIH 2019 build 14690 on my Windows 10 Home PC yesterday I noticed that three log files are being written to almost constantly:
C:\ProgramData\Acronis\TndLogs\tnd-date-time-nnn.0
The first entry in the logs identifies the TrueImageMonitor process - one for each of the three logged-on users.
The following messages are repeated every 5 seconds:
[tnd][T] Initialize Tnd API [tnd][E] Failed to open control device '\\.\Global\TndControl2440': status 2 [tnd][E] Failed to initialize: error 0x2
I assume "Tnd" is "Try & Decide" which I have never used. Do these messages indicate some underlying issue, and if so, how do I fix it?


- Log in to post comments

Thanks Steve. You're right, the logs aren't overly large, and it looks like there may be nothing to worry about. I did find a similar topic on this for TIH 2016 although the errors logged were completely different. The fix for that was a registry tweak, but I don't know whether that would still work in TIH 2019. I will go ahead and raise a Support Ticket and post the outcome here.
- Log in to post comments

Thanks for the update Alastair, please do share the outcome of your Support Ticket when known.
- Log in to post comments

Apologies for the belated response, I completely forgot about this! The solution suggested by support was exactly the same as for the similar issue relating to TI 2016 - it worked for TI 2019.
- Log in to post comments