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Unable to restore moble backup (Acronis True Image Home 2019)

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Hi,

Maybe I am doing something wrong but, I am able to backup my android phone successfully. 

 

However, when I try to restore from Acronis True Image Home 2019 I am not able to recover.  I can see the files on my PC both in file explorer and from within True Image (when you click on "Browse files).  The Backup button is highlighted and active.  But, the Activity and Recovery buttons are greyed out and are not highlighted when I mouse over them.

 

I've restored files before but not able to at this time.  Any Ideas appreciated.

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Bob, please see forum topic: Phone backup (recovery) - for a guided walk through the mobile recovery process with screen images.