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Universal restore black screen

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Hi,

 

I get a black screen whenever the Rescue Builder is put in. (made with 2017 version).

I see "acronis loading" and then just a black screen. Even after 1 hour.

I have read about this error a lot, but no clear, step-by-step answer. I can not believe that Acronis is not fixing this or give a clear solution.

I eventually tried another USB stick with the 2019 version and when going to the Universal Rescue I am stuck at a driver not found. It drives me nuts....

How do I add this driver because I can't even skip it or press next. See attached picture please.

 

 

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Welcome to these public User Forums.

What exactly are you trying to do here that you need to use Universal Restore for?

What computers are involved, what versions / editions of Windows?

How do these computers boot into Windows as shown by the BIOS mode when you run the msinfo32 program?

What significant differences exist between the computers involved here?

Steve Smith wrote:

Welcome to these public User Forums.

What exactly are you trying to do here that you need to use Universal Restore for?

What computers are involved, what versions / editions of Windows?

How do these computers boot into Windows as shown by the BIOS mode when you run the msinfo32 program?

What significant differences exist between the computers involved here?

 

Hi Steve,

What exactly are you trying to do here that you need to use Universal Restore for?

I need the Universal Restore to put a .TIB file to a computer.

The .TIB is from a Toshiba with Windows2K software.

The .TIB has to be installed on a IBM MT-M 8137-7KG

What computers are involved, what versions / editions of Windows?

I have done this in the past without any issue on a MT-M 8085 model. Both models are build for XP.

BIOS mode when you run the msinfo32 program?

Sorry I do not understand your question.

What significant differences exist between the computers involved here?

The differences are brand and model name. Both are disigned to work on XP or WIn2K

 

 

 

Hi Steve,

What exactly are you trying to do here that you need to use Universal Restore for?

I need the Universal Restore to put a .TIB file to a computer.

The .TIB is from a Toshiba with Windows2K software.

The .TIB has to be installed on a IBM MT-M 8137-7KG

What computers are involved, what versions / editions of Windows?

I have done this in the past without any issue on a MT-M 8085 model. Both models are build for XP.

BIOS mode when you run the msinfo32 program?

Sorry I do not understand your question.

What significant differences exist between the computers involved here?

The differences are brand and model name. Both are disigned to work on XP or WIn2K

Thank you for the additional information, it has been a very long time since I have had any dealings with an Win2K computers!

Given the age of systems, then these will all be Legacy / MBR systems, so ignore the msinfo32 BIOS mode question.

What steps are you following for this migration scenario?

The correct process should be along the following lines:

Boot the IBM ThinkCentre laptop from the normal Acronis Rescue Media and launch the True Image application to recover the Toshiba backup .tib image to the IBM disk drive from an external drive where that image is stored.

Shutdown, disconnect the external drive then boot the IBM laptop from the Universal Restore media and verify that it detects the recovered Win2k OS.  If it does, then start the Universal Restore process to prepare that OS to work with the new hardware components discovered in the IBM laptop.

If Universal Restore identifies missing drivers, then you need to try to identify what the missing driver(s) are for and try to find drivers to add to the UR media.

Note: it is recommended that you create the UR media initially with no added drivers and then identify what is actually needed rather than trying to cover every potential device scenario.

The device drivers that UR would normally need are those for the motherboard Chipset and for the disk controller - most other devices can have drivers added later if needed.

Hi Steve,

Thx for your help!

the issue is that the Rescue soft does not load. I even reset boot menu to default settings.

I done this in the past:

  1. same stick
  2. same rescue media builder
  3. same .tib
  4. on different PCs (Dell, HP, etc)

Just can’t figure out why it will not boot further than “acronis loading”.

could it be my HDD or processor?

bios setting?

should I reïnstall Win2K first?

Thx again!

 

Please see KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

When you say 'it will not boot further than “acronis loading”' - what do you see when the boot first starts? Which of the panels shown below do you see?

I would expect you to see the Legacy BIOS/CSM boot mode panel given this will be a Legacy Win2k system, but if you see any mention of UEFI, then you will need to change settings in the BIOS to set this to be Legacy or Legacy/CSM or Legacy first (depending on what is offered).

Another issue that may be present with older Pentium 4 processors is that these may be Non-PAE which require different type of rescue media created for such systems, as all more recent processors are PAE capable.

There would be no real point in installing Win2k first unless you would be recovering only user data such as documents etc from your .tib file.  You cannot use ATI to recover just applications etc, it has to be everything or just user data.

 

Hi Steve,

 

The right panel shows my UR. (Legacy BIOS)

After that, I choose universal restore. Then everything goes to a black screen and PC seems to fall insleep...

 

Have you booted into the ATI application and performed the recovery before trying to boot into UR?

Yes, I did. Without any luck.

I am gonna scout for another software I think. Its seems to be a dead end.

Thx for your help Steve! Appreciate it!

***SOLVED***

If you have a failure in Acronis loader, do this:

1. Reset BIOS or take out CMOS battery or do both.

2. Try different USB flash drives to mount the Acronis Loader on. I think this is the most important.

I used a Sandisk Flair 16GB (not formated, straight out of the package)

I do not have any issues anymore.

Thx!

Always glad to read of good news / success!  Thanks for sharing your solution here!