UNKNOWN MAIL FOR ACRONIS TRUE IMAGE
Hi,
Here my problem:
I purchased Acronis True Image 2018 in august 2018 with my account (my mail).
All was OK: installing and using.
But,since this week, I realized that Acronis True Image 2018 is not attached in my account !!!?? :-(
Since when, I do not really know !
But looking this weekend, I found (finally) that the owner account do not belong to me !!!!
Yes! I use the soft with my mail and when I'm searching for who is attached with this one: It's other mail unknown from me :-(
I decided to change mail in my Acronis account (in the meantime) ...
Any help is welcome! (it's a nightmare) and I do not understand how can this happen? :-(
regards


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Hello Pascal,
As per our internal records, your copy of Acronis True Image 2018 is not registered to any account. You can register it as follows https://kb.acronis.com/productwebreg
Let me know, if any assistance is needed
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Hi,
Thank you to answer me.
In fact, I've tried to register by the site and here's the result:
" impossible car numéro de série est déjà enregistré !" (means that's already registered)
Anyway, I've asked to customer service on saturday and I have a discussion about it...
I will post the end of this strange/ really surprising fact :-(
regards
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Hi,
All is fine (last events):
- ATI 2018 is back to my account
- Upgrade to ATI 2019 is done
- ATI 2019 is installaled (just needed to test full back up with this version)
Thanks to customer support!
regards
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Thanks for the update. Glad it is all sorted.
Ian
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