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UNKNOWN MAIL FOR ACRONIS TRUE IMAGE

Hi,

Here my problem:

I purchased Acronis True Image 2018 in august 2018 with my account (my mail).
All was OK: installing and using.

But,since this week, I realized that Acronis True Image 2018 is not attached in my account !!!?? :-(
Since when, I do not really know !

But looking this weekend, I found (finally) that the owner account do not belong to me !!!!
Yes! I use the soft with my mail and when I'm searching for who is attached with this one: It's other mail unknown from me :-(

I decided to change mail in my Acronis account (in the meantime) ...

Any help is welcome! (it's a nightmare) and I do not understand how can this happen? :-(

regards

0 Users found this helpful

I suggest you send a PM to Ekaterina Surkova the forum moderator as she has helped other users with account problems.

Ian

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Posts: 250
Comments: 7092

Hello Pascal,

As per our internal records, your copy of Acronis True Image 2018 is not registered to any account. You can register it as follows https://kb.acronis.com/productwebreg

Let me know, if any assistance is needed

Hi,

Thank you to answer me.

In fact, I've tried to register by the site and here's the result:
" impossible car numéro de série est déjà enregistré !" (means that's already registered)

Anyway, I've asked to customer service on saturday and I have a discussion about it...
I will post the end of this strange/ really surprising fact :-(

regards

Hi,

All is fine (last events):

- ATI 2018 is back to my account
- Upgrade to ATI 2019 is done
- ATI 2019 is installaled (just needed to test full back up with this version)

Thanks to customer support!

regards

Thanks for the update. Glad it is all sorted.

Ian