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WHo understands the new "global" email notification method?

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Hi everyone.

So, after I had all my settings reset by the known glitch in late October I tried the new "server-side" email notifications. I hadn't noticed this option had slipped into True Image and rather than setup "old-style" notifications for all my backups again (with the added requirement to create a new Google "App password"), it seemed the logical choice.

However, after 1 single email notification on the 1st November from one machine I have seen no subsequent notifications although the backups are running normally. All three alert levels are ticked, so I should see an email every time a backup runs.

Is this global notification system unreliable for anyone else? Any idea what might be happening in my case?

Is there some way to toggle this on/off for individual backups? I can't see anything but, if there is, this could be my problem.

What happens if you set "old-style" notifications too? Would you expect to get two notifications for each backup in this case - one from "the cloud" and one from the local copy of TI, sent via the configured SMTP server?

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Jon, personally I too haven't been receiving consistent email notifications from the Acronis servers for a while despite having this set alongside having local notifications set for the majority of my backup tasks.

In my mind, this seems to be associated with a lack of email notifications from these forums too that have not been happening for me for some time too (both aimed at the same email address).

When I last had such problems I changed the email address for my Acronis Account but even this option is not available in my profile pages when I go try to edit this detail.  Methinks it is getting to the time to start sending some private messages to Acronis about this!!

Thanks Steve.

Good to know it isn't my stupidity!

Jon

(p.s. sorry for the delay in thanking you, caused by not getting an email telling me of your reply 😂)