Skip to main content

Windows 10 20H2

Thread needs solution

Does anyone know if True image 2019 works with the new build of Windows 10 (20H2)?  

 

I just do occasional backups on an external drive.

 

Thanks!

0 Users found this helpful

Jared, I have seen no reports of any issues between ATI 2019 and Windows 10 20H2.

I upgraded to 20H2 and backed up my system.  I had an unrelated crash due to my AIO failing...so I had to restore the backup.  All went fine!  2019 works with the new update...go for it

After updating to 20H2 I did a system backup, but shortly later had a problem with my CPU usage being extreamly high. Long story short, I reinstalled an old system image from about 8 months ago. I did all my updates back to 20H2, and the same problem came right back. What was taking place in task manager I took a screenshot of and attached to this post. Since the old backup with updates was causing the same problem I reinstalled the more recent backup after the 20H2 install and it worked, but regardless of what I do my CPU problem is the same. I don't know if it's actually a problem, if it's normal, but it doesn't seem normal for Acronis to be using over 80% of my brand new i7-8550U CPU... If there is something wrong, it appears to be Acronis at first glance, maybe it's a compatibility issue with 20H2. I just did another post with my issue, but it hasn't been cleared by the moderators yet. Was looking to see if anyone else had problems with 20H2 and Acronis, when I came across this post and thought I'd comment.

Attachment Size
560189-207383.PNG 29.62 KB
560189-207384.PNG 9.03 KB

John, please open the ATI 2019 main GUI and then look at the Protection tab to see if it shows that ATI is monitoring any of your active system processes, as this is known to cause increased CPU usage.

If there are monitored processes, then if these are known to be safe, set an exclusion for them to stop the monitoring when they are used.

See KB 62113: Acronis Active Protection slows down applications without a valid digital signature that modify many files in a short period of time - for more information.

Also KB 60193: Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications

and KB 60173: Acronis True Image: troubleshooting issues with Acronis Active Protection

Active Protection is the most likely cause of the performance issues you are seeing given that is also shown with high CPU.

Steve Smith wrote:

John, please open the ATI 2019 main GUI and then look at the Protection tab to see if it shows that ATI is monitoring any of your active system processes, as this is known to cause increased CPU usage.

If there are monitored processes, then if these are known to be safe, set an exclusion for them to stop the monitoring when they are used.

See KB 62113: Acronis Active Protection slows down applications without a valid digital signature that modify many files in a short period of time - for more information.

Also KB 60193: Acronis True Image 2018, 2019 and 2020: Active Protection blocks legitimate applications

and KB 60173: Acronis True Image: troubleshooting issues with Acronis Active Protection

Active Protection is the most likely cause of the performance issues you are seeing given that is also shown with high CPU.

 

 

 

Steve, thanks for the response. I re-enabled Acronis and Acronis Active Protection, and it isn't causing problems with my CPU right now. I checked the processes being monitored and it does show that there are two. They were both related to my printer. I added them to the exclusion list. I do remember before shutting everything Acronis related down that the page showed two processes being monitored, but I'm not sure if they were the same two since I didn't know to click on it to check.

I will definitely keep an eye on what processes it's monitoring going forward if I experience the same problem. Come to think of it, I installed that printer software when I did all of my updates which is when the problem started, so that probably was the issue. I wouldn't think that Acronis monitoring 2 small printer programs would have caused my CPU to go up to 80%, but hopefully that's all it was.

PS, you will likely see my initial post come up when moderators approve it being posted. Maybe when that happens I can just copy and paste this over to that post.

Thanks again, John

The company released a technical preview build of Windows 10, the successor to Windows 10 version 1803, and which is codenamed 19H2. Although Microsoft addressed some of the stability issues with previous builds, this build did not address all the bugs that were present in those builds.