Write error, backups across multiple devices no longer starting
I have 5 machines setup to backup to an external drive over the network. This setup was working fine for about 2-3 months and then suddenly no machines were backing up anymore. I suspect the external drive may have some issues, but I need to determine if Acronis is working as it should, since it is giving some strange errors.
If I try to start a backup on one machine, I get the dialog box pop up shortly after initiating backup:
"Please close the application that may currently use the file (link to my external drive here/backup.tib)
To specify another location, click Browse, with buttons to Retry, Cancel and Browse.
Retry fails in the same manner.
In my Activity for this machine I see some errors, from previous attempts to backup:
"Failed due to an error on Monday, xxx
Write Error"
Have attached an Acronis System Report


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Steve Smith wrote:No System report zip file was found attached to this topic.
Looks like an instance of the initial post problem where attachments are not activated. You need to make the post, then edit it to add the attachments. A real pain in the ....
I have been caught by this more than once.
Ian
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Didn't realize the file wouldn't attach. I will have to get it and MVP tool going when I get back to the machine.
The 5 machines are backing up to a 4TB or 5TB drive, it had at least 1.5TB free space. So it took about 2-3 months of all machines backing up to use 2-3TB of space, just to give you an idea of file sizes here. Seems strange that none of the PC's would back up to it, as 2 of the machines have quite small backup files, but I guess if one machine can lock the file as you suggested, it might prevent all machines from backing up to the drive.
I did remove some of the largest files from the backup drive manually, not from within Acronis software. This was before I read further and it says not to do this... so I may need to rebuild the database or reinstall the software somehow to get Acronis to figure out that some of the .TIB files are missing now and actually recognize that.
Probably a separate issue, can work on later. Thanks
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Please look at the logs for just one of the failing systems using the log viewer tool and see if this will offer any real clues as to what is causing the backup to fail?
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I looked at 3 machines and all have similar failures in the logs. Here is a snippet.
3/9/2020 9:00:01 AM: -07:00 8956 I00000000: -----
3/9/2020 9:00:01 AM: -07:00 8956 I00000000: ATI Demon started. Version: 23.5.1.17750.
3/9/2020 9:00:01 AM: -07:00 8956 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
3/9/2020 9:00:01 AM: -07:00 8956 I00640002: Operation XXX1_full_b4_s1_v1 started by schedule.
3/9/2020 9:00:23 AM: -07:00 8956 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
3/9/2020 9:00:23 AM: -07:00 8956 I013C0000: Operation: Backup
3/9/2020 9:00:23 AM: -07:00 8956 I0064000B: Priority changed to Low.
3/9/2020 9:00:23 AM: -07:00 8956 I000B03F0: Create Backup Archive From: To file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b4_s1_v1.tib
3/9/2020 9:00:23 AM: -07:00 8956 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/9/2020 9:00:23 AM: -07:00 8956 I000101F8: Pending operation 173 started: 'Creating partition image'.
3/9/2020 9:00:39 AM: -07:00 2716 I00640000: Writing full version to file: XXX1_full_b5_s1_v1.tib
3/9/2020 9:00:39 AM: -07:00 2716 E01E50023: Error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| trace level: error
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:01:09 AM: -07:00 2716 I01E50023: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib.
| trace level: information
| line: 0x1d8eab676a3f6690
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103
| function: `anonymous-namespace'::TraceReattemptError
| line: 0x1d8eab676a3f6690, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103, `anonymous-namespace'::TraceReattemptError
| $module: ti_demon_vs_17750
|
| error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:01:09 AM: -07:00 2716 I00640000: Writing full version to file: XXX1_full_b5_s1_v1.tib
3/9/2020 9:01:09 AM: -07:00 2716 E01E50023: Error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| trace level: error
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:01:39 AM: -07:00 2716 I01E50023: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib.
| trace level: information
| line: 0x1d8eab676a3f6690
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103
| function: `anonymous-namespace'::TraceReattemptError
| line: 0x1d8eab676a3f6690, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103, `anonymous-namespace'::TraceReattemptError
| $module: ti_demon_vs_17750
|
| error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:01:39 AM: -07:00 2716 I00640000: Writing full version to file: XXX1_full_b5_s1_v1.tib
3/9/2020 9:01:39 AM: -07:00 2716 E01E50023: Error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| trace level: error
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:02:09 AM: -07:00 2716 I01E50023: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib.
| trace level: information
| line: 0x1d8eab676a3f6690
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103
| function: `anonymous-namespace'::TraceReattemptError
| line: 0x1d8eab676a3f6690, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103, `anonymous-namespace'::TraceReattemptError
| $module: ti_demon_vs_17750
|
| error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:02:09 AM: -07:00 2716 I00640000: Writing full version to file: XXX1_full_b5_s1_v1.tib
3/9/2020 9:02:09 AM: -07:00 2716 E01E50023: Error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| trace level: error
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:02:39 AM: -07:00 2716 I01E50023: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib.
| trace level: information
| line: 0x1d8eab676a3f6690
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103
| function: `anonymous-namespace'::TraceReattemptError
| line: 0x1d8eab676a3f6690, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103, `anonymous-namespace'::TraceReattemptError
| $module: ti_demon_vs_17750
|
| error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:02:39 AM: -07:00 2716 I00640000: Writing full version to file: XXX1_full_b5_s1_v1.tib
3/9/2020 9:02:39 AM: -07:00 2716 E01E50023: Error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| trace level: error
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:03:09 AM: -07:00 2716 I01E50023: Error 0x1e50023: Reattempting the operation. Error: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib.
| trace level: information
| line: 0x1d8eab676a3f6690
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103
| function: `anonymous-namespace'::TraceReattemptError
| line: 0x1d8eab676a3f6690, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:103, `anonymous-namespace'::TraceReattemptError
| $module: ti_demon_vs_17750
|
| error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:03:09 AM: -07:00 2716 I00640000: Writing full version to file: XXX1_full_b5_s1_v1.tib
3/9/2020 9:03:09 AM: -07:00 2716 E01E50023: Error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| trace level: error
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:03:09 AM: -07:00 2716 I01E50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
To specify another location, click Browse.: ⎂Retry//⎂Cancel//
3/9/2020 9:13:09 AM: -07:00 2716 I01E50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
To specify another location, click Browse.: ⎂Retry//⎂Cancel//: User response:
3/9/2020 9:13:09 AM: -07:00 8956 E000101F6: Error 0x101f6: Write error
| trace level: error
| line: 0x65b5eb7011094703
| file: c:\bs_hudson\workspace\790\processor\diskadm\da_commit.cpp:348
| function: DaProcessor::CommitImpl::OnDaError
| line: 0x65b5eb7011094703, c:\bs_hudson\workspace\790\processor\diskadm\da_commit.cpp:348, DaProcessor::CommitImpl::OnDaError
| $module: ti_demon_vs_17750
|
| error 0x70004: Write error
| line: 0x9d2de1f088cbc4d8
| file: c:\bs_hudson\workspace\790\core\resizer\backup\stream_wrappers.cpp:64
| function: resizer::StreamWrapper::Write
| line: 0x9d2de1f088cbc4d8, c:\bs_hudson\workspace\790\core\resizer\backup\stream_wrappers.cpp:64, resizer::StreamWrapper::Write
| $module: ti_demon_vs_17750
|
| error 0x1e50018: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| line: 0x1d8eab676a3f6bb1
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1416
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6bb1, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1416, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| $module: ti_demon_vs_17750
|
| error 0x1e50023: Please close the application that may currently use the file: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| line: 0x4d3f22948e29f19e
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199
| function: `anonymous-namespace'::GenerateGuiErrorWithPath
| line: 0x4d3f22948e29f19e, c:\bs_hudson\workspace\790\products\imager\archive\impl\utils.cpp:199, `anonymous-namespace'::GenerateGuiErrorWithPath
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0x1d8eab676a3f6aba
| file: c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169
| function: TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| line: 0x1d8eab676a3f6aba, c:\bs_hudson\workspace\790\products\imager\archive\impl\operations\archive_message_callback.cpp:1169, TrueImage::Archive::ArchiveMsgWriteCallbackProcessor::ProcessWriteCallback
| Path: \\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v1.tib
| $module: ti_demon_vs_17750
|
| error 0x40014: Access to the file is denied.
| line: 0xf35f747b3b21f9e0
| file: c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727
| function: winnt_dir::Remove
| line: 0xf35f747b3b21f9e0, c:\bs_hudson\workspace\790\core\file\windows\winnt_dir.cpp:727, winnt_dir::Remove
| function: DeleteFileW
| path: \\?\UNC\XXX1\WD MyBook External HDD\XXX1 Backups\XXX1_full_b5_s1_v11.tib
| $module: ti_demon_vs_17750
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: c:\bs_hudson\workspace\790\core\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, c:\bs_hudson\workspace\790\core\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_17750
3/9/2020 9:13:12 AM: -07:00 8956 E013C0010: Error 0x13c0010: Terminated by timeout.
| trace level: error
| line: 0x9f2c53c72e8bceaf
| file: c:\bs_hudson\workspace\790\products\imager\demon\main.cpp:697
| function: main
| line: 0x9f2c53c72e8bceaf, c:\bs_hudson\workspace\790\products\imager\demon\main.cpp:697, main
| $module: ti_demon_vs_17750Start: 3/9/2020 9:00:01 AM
Stop: 3/9/2020 9:13:12 AM
Total Time: 00:13:11
I see my system report is about 10MB, that's why it isn't uploading. Not sure how to make that smaller. I can try to get a report from another machine, maybe it will be smaller, if you still need one.
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Thanks for the log detail, this confirms that there is an issue with writing to the backup file on the network WD drive.
I would suggest doing the following, if this is possible.
Shutdown WD MyBook using the web interface provided with the drive management.
Shutdown each of your 5 computers.
Restart the WD MyBook / power it back on.
Bring up just one computer and check that you are able to access the WD drive through Explorer, and that the network address for the drive remains the same as that configured in ATI 2019 on your computer.
Retry the backup task for that one computer and see if it is able to run to completion without error?
If all looks good for the first computer, then introduce a second computer and repeat the testing and backup for that one, doing this one system at a time.
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