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Access to File Denied

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I have two computers running Win10 x64. One of them has Acronis True Image 2021 installed. The other has Acronis True Image 2020 installed. I'm backing up both computers to a Synology 220+ NAS. I have no problems with the computer running TI 2021. However, after setting up a shared folder on the NAS for the other computer and creating an incremental backup, I receive the following message: "The latest backup has been stopped. It will be restarted at (Time). Access to the file has been denied". I have tried to run the backup with Windows Defender firewalls disabled. Still didn't work. I have deleted and recreated the backup several times with the same result. I have no trouble connecting to the NAS and to the shared folder. Not sure where to go from here.

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Richard, welcome to these public User Forums.

To understand why you are seeing the access error message, you need to review the logs for the task that you are running.

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

MVP Assistant - a new tool, including new Log Viewer (Latest version 1.1.4.0, 9/27/2021)