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Acronis 2020 - Active Protection not turning on

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I just upgraded to True Image 2019 to True Image 2020. Active protection is off and every time I try and turn it on, I get the ... but then nothing, it stays off. Any ideas on what's going on or where to look?

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Tom, I have not seen any issues being reported for AAP not being able to be turned on here in the forums, nor had any issues on my systems either.

I would suggest doing a system restart as a first step and see if that changes anything?

Open the Services.msc (control panel) and check the status of the Acronis Active Protection service.

Check that your security software are not blocking the AAP service or antiransomware.exe process.

I had this issue in the ATIH 2018, but this should have been fixed.

If the guidance from Steve does not help, save your jobs in options, please run the latest ATIH cleanup tool, install ATIH 2020 again.

Thanks for the quick replies. I had to uninstall and reinstall the product, now everything is working!

Tom, glad to know all is now ok, thanks for the feedback.

👍 so the next season IT crowd could have changed their running gag "have you tried uninstalling and reinstalling it again?"

Glad it worked out for you! Enjoy the new product!

Acronis True Image 2020: I have the same problem as Tom above.  Active protection is off and repeated attempts will not turn it on. It looks like it is trying to start, but it stays off.

I had the same problem and uninstalled and reinstalled the program. Active Protection is now staying on and is working.

Same issue as Tom and Joseph. Turned mine off to since I didn’t see where to manually handle a process that I denied access to my backup files. Thought it might show up if Active Protection were off. Didn’t realize I wouldn’t be able to turn it back on.

Since this was supposedly fixed in 2018 and the only solution seems to be an uninstall and reinstall? Does anyone know if Acronis is working on fixing this ? 

What do I need to do to reinstall this product and not lose my backup settings?

Thanks,

 

 

James, welcome to these public User Forums.

See KB 60915: Acronis True Image: repairing program settings - which includes doing a Repair Install.

Note: you can export your backup task settings using the option on the main Settings panel (at the bottom) to save these to a zip file.

Thanks Steve, 

I’ll review the article link you provided. I already located the backup to zip and did that. I also looked to ensure Active Protection service and its associated services were running and restarted them. Still no luck with starting Active Protection, so I hope your link will resolve the issue.

Appreciate your assistance.

Steve,

Well started the process and immediately hit a wall. First the screen shot showing in step 7 to “Stop” the services works on all but Active Protection service. If I try to stop it I get the error message “ The operation could not be completed. The requested control could is not valid for this service. If I go to details and stop the anti_ramsomware_service it still doesn’t stop. If I go to the “60190: Acronis True Image: how to disable Active Protection in Windows” link and under ATI 2020 my Active Protection page doesn’t look like this (maybe because its turned off) I have no settings icon to the right. So stuck again.

James, it seems that the changes introduced by Acronis in the 2021 version bring the need for some sections of the KB document to be updated for the reasons you have described, but that is for doing a rebuild of the internal database, whereas you should be trying a Repair Install which doesn't need you to stop the AAP or ACP services.

If those services do need to be stopped, then the method needed is to set them to Disabled start in the main Services control panel, then restart Windows without launching the ATI GUI...!  Opening the ATI GUI or starting any scheduled backup task etc would cause the services to be restarted immediately.

I had the same problem of not being able to turn Active Protection on. Followed the guidance above, uninstalled and reinstalled. Used the save settings functionality, and now working with Active Protection on.